Carol Altmann – The Terrier

A grassroots action group has formed to challenge Lyndoch Living over plans to build a $22m medical clinic that some fear may send it broke.

I have written dozens of stories these past 18 months about concerns around Lyndoch Living and every time there is the same response from readers: what can we do?

Well here is the answer – you can support this action group.

The group – “Keep Lyndoch living” (follow them on their new Facebook page here) – is being led by local people who are prepared to speak up on behalf of the community, and you can stand with them.

The co-chairs are heavy hitters in Professor James Dunbar, who has had a long and distinguished career as a health researcher in Australia and overseas. He moved to south-west Victoria from the UK to become the first Director of the Greater Green Triangle University Department of Rural Health.

Prof Dunbar taught Clinical Governance and Risk Management for Flinders University in Adelaide, Singapore and China, and is an Honorary Professor with Deakin University.

The other co-chair is Jim Burke, a former naval officer and a senior investigator for the Inspector-General of Intelligence and Security until his retirement in 2009.

They are the public face of what they hope will be a united community voice seeking answers from Lyndoch on two broad questions:

how is the medical clinic being financed?

how will it benefit the residents of Lyndoch?

Last month, Lyndoch’s former Acting Chief Financial Officer Allan Conway revealed that, on the information available to him, he had formally advised Lyndoch CEO Doreen Power that he didn’t support the medical centre as proposed.

Mr Conway added that, as a private citizen, he also held fears for the viability of Lyndoch.

Despite this fire alarm from a former, well-respected CFO, the public response from the Lyndoch board has been silence.

In a media release today, Prof Dunbar said the community group had to move quickly, as construction was due to start on the clinic any day.

“If the medical centre resulted in serious financial issues for Lyndoch, the viability of Lyndoch could be threatened,” he said.

“As the community has funded and built Lyndoch over the past 70 years, it is imperative that the medical centre is based on a sound business plan and full transparency.”

Mr Burke said the group will seek a meeting with Lyndoch board.

In the interim, the group has contacted State Minister of Ageing Luke Donnellen, Federal Member Dan Tehan and State MPs Roma Britnell, Bev McArthur and Andy Meddick, to raise the following, specific concerns:

i. The cost of the centre;

ii. How the centre is to be funded;

iii. How loans and interest are to be repaid.  Borrowing would be at the current low interest rates, but this cannot be guaranteed in the future;

iv. Whether proper business modelling has been done for the clinic (including full business and operational plans), together with an associated risk management plan;

v. Details of prospective tenants.  Whilst an unknown number of GPs from The Health Spot and Warrnambool Medical Clinic have been secured, an advertisement in the Warrnambool Standard on 1 May, 2021 raises concerns about whether an adequate number of tenants in total can be secured where there are general GP shortages in rural areas;

vi. The effect of the Royal Commission into Aged Care and whether this could cause other financial pressures on Lyndoch.

To me, the launch of this group is significant, as I have learned that it’s incredibly difficult for people in Warrnambool to publicly question the decisions of those in authority.

People, I have learned, are often fearful to speak up individually.

Strength, however, lies in numbers and a unified voice.

Whether this group succeeds as a unified voice now hinges on how many people are prepared to stand alongside them as they speak up on behalf of the community.

If you want to stand with them, you can like/share/follow the “Keep Lyndoch living” Facebook page, which will provide updates to the community on its progress.

Carol Altmann – The Terrier

Does bullying and intimidation just disappear?

It’s seven months since a leaked staff survey at Lyndoch Living revealed poor staff morale and serious allegations of intimidation and bullying that went right to the very top – nothing has been heard of it since.

Was anything done within Lyndoch to address these allegations, and to lift poor staff morale?

This is another question to add to the list for tomorrow’s (27/10) Annual General Meeting, which we cannot attend as it’s by invitation-only Zoom (Lyndoch says a recording will be uploaded later to its website).

It’s a question that should concern us all.

Long-term readers will know that The Terrier has written a series of stories questioning why more than 80 staff had left the aged care home in the past two years, amid allegations of staff being targeted, bullied and devalued.

The special survey was held in response to these stories and the results leaked in March confirmed the toxic environment.

A majority of respondents raised issues of being overworked and under-valued, and claimed management favoured some staff over others.

Two-third of respondents said Lyndoch did not uphold its values, starting from the CEO down.

The survey then went on to report this bombshell:

“A small sample of around 10-15 respondents stated that the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing.

They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

Sadly none of the allegations in the survey came as a surprise to me, as by March I had spoken to dozens of people who all told the same heartbreaking and terrible stories of being managed out, pushed out, demeaned, isolated, or cut loose.

Lyndoch’s culture, like that of the Warrnambool City Council, had gone bad.

South-west MP Roma Britnell, a former nurse, had been similarly contacted by people seeking her intervention and in March she demanded a meeting with the CEO and Lyndoch board.

Then Covid-19 hit.

And the meeting between Ms Britnell and Lyndoch never happened.

So, I have to ask again, does bullying, intimidation and low staff morale just disappear?

Of course it doesn’t.

As of today, I have never had a response from Lyndoch to requests for a comment on this staff survey, the allegations, or what actions it has taken to address the allegations, but CEO Doreen Power told the local newspaper at the time that she would “take on board” the findings.

Ms Britnell, in a statement, said she continues “to have discussions with Lyndoch Living on a range of matters”, which – I guess – is hopeful.

In the meantime, Lyndoch is about to launch another anonymous staff survey – this one is held every two years – to again take the pulse on staff wellbeing and whether everyone is heading “in the same direction”….rather than, perhaps, out the door.

“I encourage you to be completely honest,” Ms Power has written in an email to staff.

Well, yes, but what happens after the staff are honest, as they were the last time they were surveyed?

That’s what I am hungry to know, as are all those who have left Lyndoch these past five years in less than happy circumstances.

This next survey is being run by Alignment Partners, owned by a fellow named Michael Webb, who has worked in the past with Lyndoch on management-type issues.

So many surveys.

I made a promise to those who entrusted me with their stories that I would not look away until the issues and allegations were addressed and we, as the community who owns Lyndoch, could take comfort that they were being addressed.

It’s the same promise I made to Warrnambool City Council staff who filled out survey after survey for a decade and saw nothing change…until everything blew open.

We may not be able to Zoom in on the Lyndoch AGM tomorrow, but we are watching.

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Carol Altmann – The Terrier

What’s happening at Lyndoch Living?

It’s been a long time since I have written about Lyndoch Living – our other high-profile public institution which, in recent years, has become an increasingly closed shop – but with its AGM next week, the time is right to dive back in.

I do so under the tight collar of yet another legal action against The Terrier by Lyndoch Living – my third in 12 months.

This one has been running for some weeks now and I can’t tell you much more than that…for legal reasons.

I often wonder how much money has been spent by Lyndoch on hiring the classy Collins St law firm, K & L Gates, to go after The Terrier?

Perhaps this could be one of the questions at the AGM next Tuesday at 4pm?

Another, more pressing question I planned to ask concerned the $2 million budget blowout for the Swinton Wing upgrade and expansion which had its online, virtual opening in September.

The upgrade was reportedly budgeted at $11 million, but came in at $13 million.

Where did the extra $2 million go?

Another important question I was keen to raise related to the recent fire sale of the Waterfront Living swish apartments which, as long-term readers would know, failed to fully sell since being built in 2014.

This is largely because – according to real estate watchers – those on the south side of the “Rolfanna” apartment complex were in the shade and over-priced.

In 2014, the cheapest apartment in this block was $420,000. 

The last one is now under contract, having been listed at $305,000 – a $115,000 nose dive. Ouch.

A bunch of smaller, less salubrious residential units next to “Rolfanna” are for sale for as little as $185,000.

Did Lyndoch need to liquidate some fast cash to move on to the next part of its $100 million masterplan?

Good question!

Except I won’t be asking questions at the AGM, and neither can you.

That’s because the AGM will be online via Zoom and – unlike the virtual grand opening of Swinton Wing – is strictly invitation only and we haven’t been invited.

I have contacted several families of residents to see if they have been invited and no, they didn’t even know the date of the AGM, which once-upon-a-time was advertised widely and weeks in advance.

[I learned the date just last week, after a couple of emails to the Lyndoch media unit.]

Us mere mortals who have not been invited will have to wait for the video recording to be uploaded to the Lyndoch website, which sounds sort of reasonable….except we are still waiting for the video from the 2019 AGM to be uploaded to the Lyndoch website.

More importantly, we don’t get to ask any questions next Tuesday and – I suspect – that is the whole point.

Those who have been following this Lyndoch story from the beginning (last October), know that Lyndoch – despite being community owned and built on the generosity and support of locals – has changed to a Company Limited by Guarantee and is now a very tight shop.

At last count, it had just 16 members: nine board members, the Lyndoch executive and two life members, so every member is from within Lyndoch itself.

As long-term readers know, everyone from the wider community who has applied to be a member these past 12 months, has been rejected for what we might now call the “Peter Schneider clause“, no reason.

Even Vicki Jellie AM and retired lawyer Lynn Hudson didn’t make the cut.

In this climate of litigation, frustration and obfuscation, I feel we have only one choice and that is to appoint our own Member Of Lyndoch (External) to represent us.

So meet Abbey the Airedale Terrier, also known as a Waterside Terrier (which seems fitting), a breed known for being intelligent, outgoing, alert, confident, friendly and….courageous.

Abbey is just what we need in the kennel and she will be sniffing out some important issues in the lead-up to the Lyndoch AGM that still require answers.

If you would like to support the work of The Terrier, please visit the tip jar.

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Carol Altmann – The Terrier

For those who missed my post stream during the final meeting of the Warrnambool City Council, here is the string of revelations regarding the dumping of the CEO:

Good god – this is getting interesting! Cr Kylie Gaston has asked a number of punchy questions to the Mayor about the whole sacking of the CEO saga.

We are now learning:

1. Nine applications during the recruitment of the previous CEO went missing. The recruitment agency had an IT problem. (I hope we got a refund from that recruitment agency).

2. The council and CEO Schneider met on 21 February to discuss issues with the CEO’s performance.

3. Crs Cassidy and Herbert went to Peter Schneider’s private house on a Sunday morning on February 23 to discuss issues that Cr Cassidy had with the CEO. Cr Herbert set up this meeting. Cr Cassidy says she now considers it was unprofessional to have this meeting at Mr Schneider’s house.

4. Cr Gaston says councillors didn’t realise what they signed up for with the CEO’s contract that would allow such a big payout of around $364,000.

5. Another big allegation – that the former CEO signed up long-term contracts of several senior managers knowing that he was leaving. I wonder who these people were? (Ms King – the new acting CEO – was not among them.)

6. Cr Sycopoulis is raising whether the CEO payout is the end of the matter or if extra legal fees may be coming, if there is legal action by Peter Schneider.

7. Cr Gaston says a performance review of the former CEO in May was not favourable and that, in effect, his sacking was not “out of the blue”.

8. It sounds like the WCC didn’t know what it signed up for with the former CEO’s contract. (Good grief). The size of the payout came as a surprise. Not good enough councillors.

9. Bring on the election – there are no winners here.

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Carol Altmann – The Terrier

And so it comes to a close.

Four years after the current Warrnambool City councillors were elected promising unity, transparency, positivity – and a bunch of other things that end in ‘y’ – they will hold their final public meeting tomorrow night (Monday 7/9) as a divided mess that has failed dismally to live up to that promise.

Ratepayers have not been told the truth about many things over these past four years – but the sudden dumping of the former CEO, Peter Schneider, is the Godzilla of the piece.

It is the mother-of-all finales to what has been four years of secrets and spin and it has split the council, because there is only so much bullshite one council can absorb, even when still smiling for Zoom.

As we limp toward the October election, we must demand the truth on this whole Schneider affair, because we are paying for it.

We want evidence of the claim, for example, that the CEO was failing to deliver on the council’s 2040 plan.

As it happens, tomorrow night’s hefty agenda contains a little coloured graph that shows an update on council “activities and initiatives” between April and June this year (see above).

Of the 145 things listed:

118 of them were finished;

21 are progressing;

5 are on hold;

and only one is not progressing.

This, of course, is at a time when Covid-19 had thrown the world into chaos.

Those figures don’t look like a failure to me, but more like council staff getting stuff done.

So what is the truth? Was the CEO making progress or not?

And, as I wrote on Friday, we have the wobbly story around the thousands of dollars in legal fees that were racked up by the four councillors who plotted the CEO’s demise.

Ratepayers were expected to pay for this legal bill, before it was torn up and the advice was suddenly pro bono (free).

Why was it free?

Cr Mike Neoh told the Standard on Friday that he believed there was a problem with the invoice.

A council spokesman told me on Friday that the council didn’t ask why.

How does Cr Neoh know what happened if the council officers don’t?

What is the truth of the matter?

Is the root of it, as MP Bev McArthur told Parliament last week, that the councillors had no authority to hire the lawyers in the first place?

Lastly, we’ve been told that Mr Schneider was also dumped because of the terrible community survey results and terrible staff survey results.

But planning for this coup started in February: Crs Gaston, Neoh and Owen were already making their moves.

They had begun to talk to people. Phone calls were being made. They just needed one more councillor to come on board.

That was in February – well before the results of the surveys were known.

On top of this, once Cr Cassidy signed on and the axe could be swung on 13 July, dozens of WCC staff swamped councillors with emails of support for the CEO.

So what is the truth?

Was the former CEO a friend or foe of the staff who hoped to see a better council than the one he inherited, which was wracked for years with allegations of bullying, ignoring staff surveys, favouritism, and a “mates club” mentality?

It’s a sweet irony that the council’s final meeting contains the annual report which opens with this:

“WCC is committed to transparent reporting and accountability to the community.”

Given the state of play, we can only take this as humour as the lights fade on this sorry chapter and we prepare to write a new one.