Carol Altmann – The Terrier

Does bullying and intimidation just disappear?

It’s seven months since a leaked staff survey at Lyndoch Living revealed poor staff morale and serious allegations of intimidation and bullying that went right to the very top – nothing has been heard of it since.

Was anything done within Lyndoch to address these allegations, and to lift poor staff morale?

This is another question to add to the list for tomorrow’s (27/10) Annual General Meeting, which we cannot attend as it’s by invitation-only Zoom (Lyndoch says a recording will be uploaded later to its website).

It’s a question that should concern us all.

Long-term readers will know that The Terrier has written a series of stories questioning why more than 80 staff had left the aged care home in the past two years, amid allegations of staff being targeted, bullied and devalued.

The special survey was held in response to these stories and the results leaked in March confirmed the toxic environment.

A majority of respondents raised issues of being overworked and under-valued, and claimed management favoured some staff over others.

Two-third of respondents said Lyndoch did not uphold its values, starting from the CEO down.

The survey then went on to report this bombshell:

“A small sample of around 10-15 respondents stated that the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing.

They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

Sadly none of the allegations in the survey came as a surprise to me, as by March I had spoken to dozens of people who all told the same heartbreaking and terrible stories of being managed out, pushed out, demeaned, isolated, or cut loose.

Lyndoch’s culture, like that of the Warrnambool City Council, had gone bad.

South-west MP Roma Britnell, a former nurse, had been similarly contacted by people seeking her intervention and in March she demanded a meeting with the CEO and Lyndoch board.

Then Covid-19 hit.

And the meeting between Ms Britnell and Lyndoch never happened.

So, I have to ask again, does bullying, intimidation and low staff morale just disappear?

Of course it doesn’t.

As of today, I have never had a response from Lyndoch to requests for a comment on this staff survey, the allegations, or what actions it has taken to address the allegations, but CEO Doreen Power told the local newspaper at the time that she would “take on board” the findings.

Ms Britnell, in a statement, said she continues “to have discussions with Lyndoch Living on a range of matters”, which – I guess – is hopeful.

In the meantime, Lyndoch is about to launch another anonymous staff survey – this one is held every two years – to again take the pulse on staff wellbeing and whether everyone is heading “in the same direction”….rather than, perhaps, out the door.

“I encourage you to be completely honest,” Ms Power has written in an email to staff.

Well, yes, but what happens after the staff are honest, as they were the last time they were surveyed?

That’s what I am hungry to know, as are all those who have left Lyndoch these past five years in less than happy circumstances.

This next survey is being run by Alignment Partners, owned by a fellow named Michael Webb, who has worked in the past with Lyndoch on management-type issues.

So many surveys.

I made a promise to those who entrusted me with their stories that I would not look away until the issues and allegations were addressed and we, as the community who owns Lyndoch, could take comfort that they were being addressed.

It’s the same promise I made to Warrnambool City Council staff who filled out survey after survey for a decade and saw nothing change…until everything blew open.

We may not be able to Zoom in on the Lyndoch AGM tomorrow, but we are watching.

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Carol Altmann – The Terrier

What’s happening at Lyndoch Living?

It’s been a long time since I have written about Lyndoch Living – our other high-profile public institution which, in recent years, has become an increasingly closed shop – but with its AGM next week, the time is right to dive back in.

I do so under the tight collar of yet another legal action against The Terrier by Lyndoch Living – my third in 12 months.

This one has been running for some weeks now and I can’t tell you much more than that…for legal reasons.

I often wonder how much money has been spent by Lyndoch on hiring the classy Collins St law firm, K & L Gates, to go after The Terrier?

Perhaps this could be one of the questions at the AGM next Tuesday at 4pm?

Another, more pressing question I planned to ask concerned the $2 million budget blowout for the Swinton Wing upgrade and expansion which had its online, virtual opening in September.

The upgrade was reportedly budgeted at $11 million, but came in at $13 million.

Where did the extra $2 million go?

Another important question I was keen to raise related to the recent fire sale of the Waterfront Living swish apartments which, as long-term readers would know, failed to fully sell since being built in 2014.

This is largely because – according to real estate watchers – those on the south side of the “Rolfanna” apartment complex were in the shade and over-priced.

In 2014, the cheapest apartment in this block was $420,000. 

The last one is now under contract, having been listed at $305,000 – a $115,000 nose dive. Ouch.

A bunch of smaller, less salubrious residential units next to “Rolfanna” are for sale for as little as $185,000.

Did Lyndoch need to liquidate some fast cash to move on to the next part of its $100 million masterplan?

Good question!

Except I won’t be asking questions at the AGM, and neither can you.

That’s because the AGM will be online via Zoom and – unlike the virtual grand opening of Swinton Wing – is strictly invitation only and we haven’t been invited.

I have contacted several families of residents to see if they have been invited and no, they didn’t even know the date of the AGM, which once-upon-a-time was advertised widely and weeks in advance.

[I learned the date just last week, after a couple of emails to the Lyndoch media unit.]

Us mere mortals who have not been invited will have to wait for the video recording to be uploaded to the Lyndoch website, which sounds sort of reasonable….except we are still waiting for the video from the 2019 AGM to be uploaded to the Lyndoch website.

More importantly, we don’t get to ask any questions next Tuesday and – I suspect – that is the whole point.

Those who have been following this Lyndoch story from the beginning (last October), know that Lyndoch – despite being community owned and built on the generosity and support of locals – has changed to a Company Limited by Guarantee and is now a very tight shop.

At last count, it had just 16 members: nine board members, the Lyndoch executive and two life members, so every member is from within Lyndoch itself.

As long-term readers know, everyone from the wider community who has applied to be a member these past 12 months, has been rejected for what we might now call the “Peter Schneider clause“, no reason.

Even Vicki Jellie AM and retired lawyer Lynn Hudson didn’t make the cut.

In this climate of litigation, frustration and obfuscation, I feel we have only one choice and that is to appoint our own Member Of Lyndoch (External) to represent us.

So meet Abbey the Airedale Terrier, also known as a Waterside Terrier (which seems fitting), a breed known for being intelligent, outgoing, alert, confident, friendly and….courageous.

Abbey is just what we need in the kennel and she will be sniffing out some important issues in the lead-up to the Lyndoch AGM that still require answers.

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Carol Altmann – The Terrier

Tight knit: I had plans to write today about the W’bool City Council election campaign being in full swing – it started with the knifing of the CEO and has gathered full strength now that Cr Mike “The Real Chief” Neoh starts popping up in the paper with all manner of either un-costed, outlandish or recycled ideas from years ago…..BUT…..

BUT this is too good not to share.

It’s a visual map put together by a reader showing a tiny corner of the spider web that operates in Warrnambool between our public boards, public institutions and authorities.

Carol Altmann – The Terrier

Oooh Warrnambool can be a tight-knit little place and the knit between two of our biggest public institutions – Warrnambool City Council and Lyndoch Living – just got a little tighter with the unexpected elevation of Vikki King to council CEO.

While the seven councillors continue to rip each other’s heads off and try to justify why they treat the public like numbskulls (#whitenoise), I thought I would briefly turn the channel to another station and unpick at least one row in the roll-neck sweater of the Warrnambool club.

As we know, the crucial vote for Ms King being hand-picked for the top role by four of the seven councillors came from Councillor Sue Cassidy (or as someone accidentally, but prophetically, said as a spoonerism the other day, Coup Sassidy), so let’s start there.

(Needles up! Cast on…)

Cr Cassidy is a member of the Lyndoch Living board.

Cr Cassidy, owner of Unisexcuts hair salon, is close to the Lyndoch CEO Doreen Power and, together with Ms Power, is one of three directors of Lyndoch Healthcare Pty Ltd that was set up to oversee the Warrnambool Medical Clinic which was bought by Lyndoch last year.

The Warrnambool Medical Clinic is set to relocate at some point into a new, multi-million dollar “super clinic” being planned for Lyndoch.

The third director of Lyndoch Healthcare Pty Ltd is Andrew Paton. Mr Paton is the Director of City Growth – the head of planning – at the Warrnambool City Council.

He is also on the Lyndoch board.

Mr Paton is also part of the council’s Economic Development Advisory Committee, where Ms Power is one of the nine committee members.

Another Lyndoch board member is former Deakin academic and former Wannon Water deputy chair Professor Rob Wallis.

Prof Wallis is also the independent chair of the council’s Audit and Risk Committee.

Cr Cassidy also sits on that committee.

Prof Wallis, as it happens, was also until recently one of two independent people on the council’s Chief Executive Employment Matters Advisory Committee, which advised on matters to do with the CEO.

That was until last week when, according to the Standard, he resigned in the wake of the unprecedented coup against CEO Peter Schneider.

Cr Cassidy was part of that coup, which loops us right back around and up and down to the new council CEO, Ms King.

Prior to being anointed CEO, Ms King already had connections to her Lyndoch counterpart, Ms Power.

They were both members of Beyond the Bell – a local network to encourage and support children in education – around 2016-17 when the program went through a period of transition on the back of receiving significant government funding.

As a result of that transition, Brophy CEO Francis Broekman became chair.

As an aside, Mr Broekman is the husband of former Mayor and long-term councillor Jacinta Ermacora who is now chair of Wannon Water. The CEO of Wannon Water, Andrew Jeffers, is on the board of Beyond the Bell.

Up and over and around we go….knit one, pearl one….but I digress.

Ms King and Ms Power are also on the executive committee of the South West Primary Care Partnership which is a collective of health service agencies.

Ms Power is chair and Ms King is deputy chair of this network.

The partnership itself, as of last year, is now included in the financial statements of Lyndoch Living.

Some of the SWPHP members have also been involved in the transition of the Warrnambool Medical Clinic over to Lyndoch’s control and ownership.

(Needles down. Cast off…)

This little knitting exercise is not only interesting for the links between these WCC and Lyndoch – but also for where they sit in terms of public accountability.

Both Lyndoch Living and WCC are arguably in the middle of unprecedented change and will face ongoing questions from us, the public, whom they serve, about their operations, direction, expenditure and staff morale.

It will be fascinating to watch how these questions are handled in coming months, as we enter annual general report time, annual general meeting time, and council elections.

Will we see greater transparency and openness, or will the wool be once again pulled over our eyes?

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Carol Altmann – The Terrier

It’s a month since South-West MP Roma Britnell asked to meet with the Lyndoch CEO and board to discuss explosive allegations of bullying and intimidation that emerged through an anonymous staff survey, but the response so far has been crickets.

Roma, Roma, I know how you feel, but I am not the elected representative for South-West Victoria!

Maybe the yellow sticky note  – “Call Roma” – fell off the CEO, Doreen Power’s, desk.

Perhaps the board chair, Kerry Nelson, didn’t pop a reminder – “Call Roma” – into her Google diary.

Whatever the case, Roma is still waiting and I find that extraordinary: to ignore a journalist is one thing, but to ignore an elected official of Parliament, wow.

“A request for a meeting was made in mid-March and to date that request has not been responded to,” Roma said in a written response to my questions today.

Roma, however, is prepared to cut the Lyndoch hierarchy some slack because of C-19.

“Given the current situation with COVID-19 and the various restrictions in place, I understand a meeting would be difficult at this time and I will again seek a meeting with the CEO and Board chair when various coronavirus restrictions are lifted,” she wrote.

So, Roma is not giving up: questions will be asked about the allegations and what is being done in response.

This is the message that all those who have contacted Roma about their concerns around Lyndoch need to hear. 

She is not giving up, and neither am I, because the descent of C19 doesn’t mean the allegations of bullying and intimidation just disappear, of course they don’t.

In fact it busts my heart to think that the people who were brave enough to raise these allegations in the survey are most likely still there at Lyndoch, working hard, doing their best, sucking in their own stress, while the Lyndoch board is too busy, it seems, to turn their mind to them.

They are too busy, it appears, to set up a Zoom with Roma.

Far too busy dealing with, I can only guess, the future of the Warrnambool Medical Clinic, where fresh contracts were due to be signed by the end of this month.

We have C19 crickets on that too.

Lyndoch, meanwhile, remains in full lockdown, having decided not to go with the Federal Govt recommendation that up to two visitors per day, per resident, can be allowed in under certain conditions.

According to a statement on its website today, Lyndoch says it’s being extra cautious in case of a second spike of C19 after Easter.

And yet…

And yet the CEO still travels out of Warrnambool each weekend, including over the Easter period, and returns to Lyndoch.

We can only assume that the board is content with that situation too, perhaps we could ask them.

Oh, wait…..