Carol Altmann – The Terrier

As the year comes to a close, I wish I could do more for those who contact me about Lyndoch Living.

Whenever I write about Lyndoch aged care, I get a stream of messages from readers, most of whom thank me for just listening, even if I can’t help.

People care about Lyndoch and its residents, including the staff who have to go to extraordinary lengths just to get a message to me, for fear of being “caught” talking to The Terrier, but also the families of residents, and friends of residents.

I find so many of these messages heartbreaking and I feel powerless, because I can’t fix it.

All I can do is tell you – the wider community – what I have learnt and what I have investigated and hope that you, like me, won’t look away.

Like this message from a reader about the new $13 million Swinton Wing extension:

“..residents from (Tomlinson) have now been moved to the second floor of the new “dementia building” (my words). This means that all ambulant dementia residents are now “trapped” upstairs with no free access to an outside area where they can feel the breeze or sun on their face, walk on a “return” path through an enclosed garden area, and see birds hopping around.

“They now have no chickens to care for and secured outside areas for unsupervised activities are now nonexistent. ….. the new building is very impressive and state of the art, but soulless and clinical.

“Whoever thought that this was an improvement to the quality of residents’ lives has no understanding of the ageing and their needs. My alarm bells are going off and I feel this needs further investigation. Please.”

Please.

This is the new Lyndoch, I have learned, where pictures are not allowed on the new walls of the new rooms and the new TV that comes with the new room is the one a resident MUST use, even if they don’t know how to work the freakin’ new remote control.

And then there are the messages about “the rash”.

I have had so many messages about a “rash” that has been coming and going through the Audrey Prider Centre at Lyndoch for six months and I can – at last – write about it because the Australian Nursing and Midwifery Federation (ANMF) has taken up the issue on behalf of their members – the nursing staff on the front line.

In a letter to Lyndoch last week, the ANMF has asked the question up front: is this rash scabies? And if it is, what is being done about it, and what has been done to support residents and staff?

The union has asked for a response by tomorrow (Dec 4).

If this rash is not scabies – I have since heard that it ISN’T – then what is it?

It is enough to have staff and family of some residents demanding more answers.

Another worry that has filtered through to The Terrier these past weeks is the mobile “black spots” within Lyndoch that means families calling after-hours to check on sick loved ones are finding the phones are either not answered (because nursing staff are in a black spot) or the call drops out.

All of those millions spent on expanding Lyndoch – and adding an IT specialist to the executive team – and the phone system is unreliable.

Perhaps instead of worrying about awards and nominations and getting its name up in fairy lights, Lyndoch needs to make sure it responds to these concerns – and I am only able to share a few of them here.

Speaking of lights, the big, new, illuminated, illegal corporate logo on Swinton Wing will be approved retrospectively by the WCC, but will not be lit up.

The lighting breaks the planning laws, but it took neighbours to tell them that.

Given the WCC head of planning is on the Lyndoch board, we can only assume that he had no idea this sign was going ahead.

I really hope Lyndoch receives a refund on the LED.

And I really hope that those who have concerns and fears and worries about Lyndoch will keep speaking up and find the strength to stand up, to light up, knowing that we – the community – has their back.

On we go.

[This is my last post for 2020. Thankyou so much to all of the terriers who have helped The Terrier to keep going in more ways than one. You are the voices behind this voice and I couldn’t do any of it without you.]

Carol Altmann – The Terrier

It has taken a while, but I finally have an official response from Mayor Tony Herbert as to when councillors were told about thousands of dollars worth of unauthorised spending on a Warrnambool City Council corporate credit card.

And, thanks to a growing tribe of trusty terriers, I can also tell you more about thousands of dollars spent by the council for accommodation at Flemington, including a Saturday when the races were on.

First to the Mayor.

Cr Herbert’s statement is in full below, but the short answer is Cr Herbert was the only councillor told by former council CEO Bruce Anson about the credit card misuse.

The briefing happened in November, shortly after Cr Herbert was elected Mayor, and after the errant spending by a former senior manager, David McMahon, was apparently picked up by finance staff in September.

The council’s Audit and Risk Committee wasn’t told.

The then-mayor Cr Robert Anderson wasn’t told.

None of the other councillors were told, and I believe at least one found out about the rort when it was exposed by The Terrier two weeks ago.

Remember, councillors are there to represent us and the CEO answers to them, not the other way around.

 

As we know, the council holds briefings with councillors all the time. It’s where all the good stuff happens: the real discussion, debates and arm wrestles that used to happen in open council meetings that stretched on until midnight.

It’s also where confidential issues are raised.

But for some reason, our elected representatives –  other than one – were not told of a major financial breach by one of the council’s senior managers who, at that point, had been asked to pay back more than $4000 and I believe up to $6000.

If I had not lodged an FOI in October last year, none of us would know a thing about any of this and Mr McMahon would still be in his highly paid job.

And if we hadn’t, between us, blown this thing right open, the fresh investigation into Mr McMahon’s spending and the use of all 81 corporate credit cards would not be happening.

That is how things were allowed to operate within certain circles at council for years.

Even now, we are still not allowed to know who within council has a credit card, the spending limits, and the value to ratepayers, such as what tangible results or reports we see from the thousands of dollars spent on numerous conferences.

Thanks to the terriers out there, however, we can find out more than what the council officially tells us.

For example, through Freedom of Information I learned that more than $3500 was spent on sending up to six council staff to Flemington Quest for four days in July 2017.

Even though we paid for it, the council has refused to answer questions about this event, including why the accommodation included a Saturday and a Sunday night for at least one person, if not two.

It turns out – thankyou terriers – that the Flemington Quest is next to the Flemington racecourse which hosted the 2017 Victorian Tourism conference on the Monday and Tuesday, 24-25 July.

So perhaps the council sent six people, including two senior managers, to the conference. (It sent seven people to the same conference last year – site of the infamous Cape Schanck booze up.)

But wait, there’s more. There always is.

It also turns out – thankyou again tenacious terriers – that Flemington was also hosting a major racing event, Recognition Race Day, on Saturday 22 July 2017. Trainers Darren Weir and Jarrod McLean had horses running.

So, did some council staff arrive on the Saturday so they could go to the races?

I am a hopeless punter, but in the absence of any other explanation from the council spokesman, I bet they did. 

As we know, this whole issue is not just about unauthorised credit card use, but also spending which was considered – for years – to be perfectly okay. 

 

To get to the bottom of it, we will keep peeling back the layers. There is so much more to come.

In the meantime, here is Cr Herbert’s statement in full:

“I am responding to your question about the exact date of notification.

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Carol Altmann – The Terrier

Isn’t it astonishing that our elected councillors, while pushing for a rate hike, knew nothing about the thousands of dollars being racked up on Warrnambool City Council corporate credit cards for meals, alcohol, travel, accommodation and coffees?

They apparently had no idea. None.

I don’t think our councillors even knew that the council has 81 corporate credit cards floating around – one for every four, full-time equivalent staffers.

And worse, when it was discovered that at least one of these cards was being used to buy excessive amounts of booze, and car washes, and unauthorised dinners, they didn’t know about that either.

No idea. None. Nobody told them.

(I am still waiting for a formal statement on behalf of all councillors from Mayor Tony Herbert on the simple question of who was told what and when. Hopefully I can run it in full tomorrow.)

We now know that more than one card was being used in this way, thanks to my asking questions, sources who have a strong moral compass, and documents released through Freedom of Information that I lodged on 30 October last year.

And yet the very councillors who agreed to jack up our rates by 4.5% for the next two years didn’t know a thing about it, and nobody bothered to ask.

Even the Audit and Risk Committee, which includes Cr Sue Cassidy and Cr Michael Neoh, didn’t know.

According to a statement from Crs Neoh and Cassidy, the committee only gets notified if there is suspicion of fraud. Well, guess what…..

If this is what passes for scrutiny of ratepayers’ money at a time when every dollar counts, we are being ripped off and no wonder – no wonder – the big party going on behind the scenes in some quarters of council went unreported for so long.

Which brings me to a new feature in The Terrier – the Big Barry Boolshite detector.

Big Barry is a Bull Terrier and he can sniff out Boolshite at 100 paces, so tonight I am unleashing him for the first time and I am sure it will not be the last.

I gave Big Barry a sniff of the council’s claim that it, miraculously, discovered Mr McMahon’s over-the-top credit card spending in September, just a few weeks before I lodged my FOI on 30 October.

Big Barry’s meter went into the red zone! Bool-shite detected!

Because I have since sifted through my emails to council, and I discovered that I first asked about their credit cards on, wait for it, 20 September last year!

Why did I ask them? Because journalists in South Australia and Tasmania were exposing credit card rorts within councils.

Such was the flurry of excitement within council about my questions, it put a whole response on its website, buried where nobody would find it, a week later on 27 September last year.

And then on 30 October I lodged my FOI on Mr McMahon’s spending, having received a tip off about a big booze up that went onto the corporate card and was paid for by you, me and Barry via his exorbitant dog rego fee.

And coincidentally, a few days later in early November, former CEO Bruce Anson sits down with Mr McMahon and sorts out how much Mr McMahon needs to repay.

(Barry, Barry, calm down…it’s okay, we all know its Boolshite).

A big slab of what Mr McMahon had to repay – $1600 worth – was for a big knees up at the Cape Schanck resort in July where Cr Tony Herbert and Cr David Owen were among the council representatives.

Despite being there, at Cape Schanck, Crs Herbert and Owen apparently saw nothing untoward that made them think, “hang on, who is paying for all this?”

And this is why we have lost faith and heart and trust in the very systems and people that should be protecting us from being exploited.

The new CEO Peter Schneider is holding his internal review, all of the 81 credit cards are now being checked – at long last – but, sorry, for those of us now paying higher rates and fees, it is all too little, too late.

Our local MP Roma Britnell is the only one in authority who, so far, has had the spine to take this straight to the top. Straight to the Local Government Minister, Adem Somyurek, who has been swift to act on the rubbish going on down in Gippsland at South Gippsland Shire.

The Minister put administrators in to clean out the joint.

I agree with Roma’s call for a full independent inquiry and so does Barry and I bet you do too.

Thankyou so very much to everyone who has supported The Terrier with a contribution to the Tip Jar: this investigation is the Tip Jar at work. You can be part of it by clicking below.

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Opinion – Carol Altmann

[dropcap style=”font-size: 60px; color: #DC943C;”] A[/dropcap]s the long-term future of Deakin University, Warrnambool, remains in the balance, there is one person who has had a ring-side seat to the action, former Warrnambool mayor Glenys Phillpot OAM.

Until it was drawn to my attention recently, I didn’t know Ms Phillpot was a long-standing member of the Deakin University Council, which is effectively the “board” for a university and has the power to do all manner of things, including appointing a Vice Chancellor and overseeing the finances, university performance and overall direction.

Ms Phillpot served on the 16-member council from 1 January, 2013 and was reappointed in January this year, but for some reason resigned on 30 June. When I asked why she had stepped down, Ms Phillpot said it was not appropriate to comment.

Given Ms Phillpot has been so close to the heart of the discussion and is no longer a council member, I had hoped she might be in a position to be able to shed some more light on what Deakin planned to do about the troubled Warrnambool campus, which has only 872 enrolments and, according to Deakin, needs at least 2000 to be viable.

But Ms Phillpot has opted for discretion, declining to comment beyond saying: “I just hope that there is an outcome that brings benefit to all of our community”.

[dropcap style=”font-size: 60px; color: #DC943C;”] T[/dropcap]he absence of Ms Phillpot’s voice from the public discussion is a pity, because as former local Liberal MP Adam Kempton recently wrote in his opinion piece for Bluestone, the demise of Deakin-Warrnambool can be sheeted home to a lack of leadership on multiple levels.

For my mind, Ms Phillpot could help to fill that void by adding a reasoned, informed view on what needs to happen next if Deakin is to stay or go. God knows we need strong local leadership at this critical time.

As has already been reported, but somehow easily forgiven, local federal Liberal MP Dan Tehan said he was shocked to learn of Deakin considering pulling out of Warrnambool. Former local Liberal member and Premier Denis Napthine was equally as outraged when the news broke earlier this year.

Surely both men, as long-standing local MPs, should have had their finger on the pulse well before it got to this? (For the record, Ms Phillpot is also a member of the Liberal Party.)

Why did nobody apparently see this coming, especially when people like Toni Jenkins, who also wrote an Opinion piece for Bluestone on the issue, have been shouting from the rooftops for years about the poor educational standards in the south-west?

[dropcap style=”font-size: 60px; color: #DC943C;”] O[/dropcap]ne of the biggest problems for Deakin-Warrnambool is that it relies heavily on local enrolments and yet we have the lowest Year 12 completion rate in the state.

And of those who do finish year 12, many are struggling to reach an ATAR of 50.

In other words, many of our students are not qualified to go to university.

As it happens, I was working at Monash University Gippsland when exactly the same scenario played out there in 2012-13.

In the wake of falling enrolments and local school students from the Latrobe Valley failing to reach university entry scores, Monash sold the campus to Ballarat/Federation University.

The loss of the prestigious Monash “brand” was significant to the Gippsland academics, some international students and no doubt some local students, but the campus is still alive and growing again by returning more to its roots (Gippsland started as the Gippsland Institute of Advanced Education).

In my view, Warrnambool would be best served by a TAFE/Deakin university hybrid, based out of the TAFE complex in Timor St, with the Sherwood campus land sold off and used for eco-friendly housing or a conference centre.

Can it be done? Is it possible or feasible? I don’t know, but we all need to be a part of this critical conversation.

More Opinion here:

Analysis: The ‘pruning’ of the police station pines

Analysis: The wrecking of the Warrnibald

Lack of schooling a ticking bomb

Sucking the wind right out of Portland’s sails

Community vision should extend city-wide

Remember this shed?

It is the former home of Porter’s cabinetry and was bought in February this year by the Warrnambool City Council from its new owner, developer and former councillor Graeme Rodger, for $40,000.

As we reported exclusively at the time, there was a catch – the $40,000 shed would cost up to another $90,000 to remove and relocate, making it far from a bargain. No wonder the council tried to re-sell it at auction a month later, in March, but it was passed in for $20,000.

A few weeks later, in answer to questions from Cr Brian Kelson, council CEO Bruce Anson revealed the shed was destined for council land in west Warrnambool, where it would be placed on an existing concrete slab update: bitumen flooring. Building another concrete slab would, of course, add to the rising cost of this “bargain” shed.

As we write, the shed is still sitting on Graeme Rodger’s land off Wangoom Road while a housing estate takes shape around it.

But we can tell you this:

the council received a quote of $170,000 to pull apart, relocate and rebuild the shed in west Warrnambool which, added to the $40,000 it paid, would have made the total cost of this used shed $210,000.

it didn’t accept the quote.

instead, the council will pay Graeme Rodger $63,000 to pull apart and relocate the shed. This is shaping up as a great result for Mr Rodger, who will now receive more than $100,000 for a shed that nobody else wanted. Now that is a deal!

the attempted auction of the shed through Brian O’Halloran & Co, including a newspaper advertisement promoting its sale, was blamed on a breakdown in internal council communications.

the shed is due to be moved early next year.

One question which remains is how much the shed will cost to reconstruct and refit at its new location. We will get back to you.