Carol Altmann – The Terrier

Meet Marie Bird, another highly skilled member of our community who has been locked out of joining Lyndoch Living.

Marie is among the 115 people who have been denied the right to become a simple member – not even a board member – of Lyndoch, our community owned aged care home.

Her application, like that of experienced nurse Kate Sloan who I wrote about last week, was rejected by the board without consideration or comment.

Let me tell you a little about Marie, who has lived in Warrnambool for 24 years.

She is a highly successful businesswoman (The Bird Group), a volunteer, philanthropist, a former member of various boards and committees, and currently the human resources director of her business involving the management of more than 500 staff.

On top of this, Marie has had personal experience in building community links with aged care.

In 1985, Marie set up an adult learning program in Port and South Melbourne that included close contact with the SouthPort Aged Care Community Nursing Home.

“The nursing home had an open door policy towards the community, resulting in some amazing opportunities for its residents,” Marie told me.

Through her work as an Outreach Community Education Officer with Prahran TAFE, Marie introduced a program that allowed the nursing home residents – along with people, who for whatever reason, were housebound – to re-engage in learning.

“The strength of this program, which went on for many years after I left my job, came from the local community’s involvement…which included the SouthPort Aged Care Nursing Home,” Marie says.

“This experience has stayed with me for more than 30 years, so to think Lyndoch Living – who until recent times nurtured this model of operation – has now shut itself off from its community just saddens me no end, hence my desire to see Lyndoch remain as a community based facility.”

In a normal world, Lyndoch would welcome Marie – with all of her skills and all of her business nous – as a member.

But no, Lyndoch doesn’t do normal.

Her application, like all the others, was metaphorically dumped straight into the bin.

The board made this decision.

So why would Lyndoch chair Susan Cassidy, hairdresser and owner of Unisexcuts, reject Marie Bird?

Why did deputy chair Kerry Nelson, the former (now retired) CEO of MPower, think Marie was a bad choice?

And treasurer Kane Grant, who works for Sinclair & Wilson? What was his reasoning?

And retired Deakin University academic Prof Rob Wallis?

And former nurse educator Lorraine Milenik? What were her concerns?

And Ron Page, an operations manager with the Australian Dairy Farmers Corp?

And last, but not least, why would Andrew Paton, the Director of City Growth at Warrnambool City Council, reject the application of one of Warrnambool’s leading businesswomen?

There are no explanations; the board can offer only silence.

The Lyndoch AGM will be held on 26 October and nominations to become a board member close two weeks prior.

There are two vacancies on the board and – personally – I would love to see Marie nominate for one of them, but she can’t, because she is not a member, which is a pre-requisite.

In reality, nobody can nominate for the board, other than those ‘tapped on the shoulder’ by the existing board members.

For a community owned aged care home to behave in this way should be unacceptable.

And yet, it seems, those with the real power to challenge it, accept it.

I wonder what it will take for the charade to end?

Carol Altmann – The Terrier

And so it comes to this – the Lyndoch Living board has kicked the community to the kerb with a mass rejection of membership applications.

The official letters began arriving in the post today.

Among those rejected was Kate Sloan, (pictured).

Kate has worked in the emergency department of South West Health Care for 20 years, including 13 years as nurse unit manager.

She has been a registered nurse since 1986 and an endorsed nurse practitioner for 14 years.

Kate also has post-graduate qualifications in emergency nursing, health management and forensic nursing.

She has hospital certifications in critical care and midwifery.

Kate wrote all of this on her Lyndoch membership application form, even though there was no box for such detail, to show the board that she might have something to offer as a member.

But Kate was considered not good enough.

She was not considered worthy of becoming a mere member, let alone ever considering becoming a board member.

The decision to reject Kate was made by Chair Sue Cassidy (hairdresser), Kerry Nelson (former CEO Mpower), Andrew Paton (WCC director City Growth), Ron Page (dairy industry), Kane Grant (Sinclair & Wilson accountant), Lorraine Mielnik (retired  nursing lecturer) and retired academic Prof Rob Wallis*.

No reason has to be given, and the board provided none.

Kate is not alone.

From what is unfolding so far, all 115 applications from the community membership drive last month have been rejected.

The Lyndoch board has – so far – not found one single person from the applicants that they consider worthy of joining Lyndoch.

Not one.

In my view, this board no longer represents the community.

From its actions over the past 12 months and particularly now, it has proven it has disconnected completely from the community that created and nurtured Lyndoch Living for more than 60 years and which still owns it.

That is disgraceful.

Instead of standing up and speaking up, the board is a part of Lyndoch’s determination to avoid community scrutiny.

It is an accomplice – not an ally – as it watches the community lose control of a community owned asset.

Again, in my view, this is disgraceful.

The community is no longer needed or wanted on a rocket ship that has its nose turned toward the ground and is losing senior nursing staff at a time when it needs them most.

Perhaps, as some have been speculating, it’s all a path to Lyndoch being privatised.

I used to think that was outlandish and would never happen. Now, I’m not so sure.

Because, until now, I believed that the community would never LET it happen.

I have come to realise the community has no – official – power to stop it.

The board has complete control over who it lets in, and who it keeps out, and you are being kept out.

And so come the next Annual General Meeting at Lyndoch on 26 October, there will be no invitation for you to join in.

I doubt you will even be told the date, which is why I am publishing it here.

There will be no questions from anyone outside of Lyndoch itself.

Anyone who hopes to nominate for the board, can’t, because you have to be a member first.

The AGM will be an entirely closed shop and, if you are lucky, you might get to watch it on Youtube a week later.

Despite the odds, I am not giving up on Lyndoch without a fight.

Because Lyndoch doesn’t belong to Sue, Andrew Prof Rob, Kane or Kerry. It doesn’t belong to the Lyndoch CEO or executive, and it sure as #$@$ doesn’t – yet – belong to BUPA.

It belongs to Warrnambool.

As a journalist, I can write about this as The Terrier.

But as a member of the community who has a strong connection to Lyndoch, like so many of us do, I will be once again writing to MPs Roma Britnell, Dan Tehan and  Minister Luke Donnellan and asking for their intervention.

The community has done all it can to fight for our aged care home: we need help.

In the meantime, if you have had your application rejected and are willing to be mentioned here, please get in touch.

* The chair and board was contacted earlier today for comment. It had not responded by deadline.

Carol Altmann – The Terrier

Look closely, this is the slow ruination of a public reserve by Lyndoch Living through ongoing, illegal parking with impunity.

They are photos of Scoborio Reserve, a public reserve on the north side of Lyndoch and the original site of the Warrnambool botanic gardens.

It is named in honour of a head gardener, Charles Scoborio.

It’s a place where a few remnant scraps of native vegetation cling to what used to be a rich habitat along the banks of the Hopkins River as part of the Peek Whurrong lands.

Yellow-crested black cockatoos, pink-chested galahs and nesting magpies still like to hang out there.

And now, bit by bit, it’s being lost to the expansion of Lyndoch.

Lyndoch is turning the eastern end into an unofficial staff car park because it has failed to ever provide enough staff and visitor parking on its own land.

The reserve is becoming a mud bath.

What was once a handful of cars has grown to 30 or more a day.

That’s because the opening of a mini medical clinic at Lyndoch and demolition work for the $22 million medical clinic has pushed scarce parking on site to breaking point.

Lyndoch has even had the gall to direct staff – in writing – to park on land that it doesn’t own because it couldn’t be bothered to find its own solution.

And what have the WCC officers done about it?

They haven’t, as you might expect, told Lyndoch to stop.

In fact they haven’t moved one inch to protect the reserve from this illegal activity.

No, what they have done is actually far worse than doing nothing: they are looking at ways to let it go on.

The council officers – NOT the elected councillors* – are busily working to solve a problem that is not their problem and are offering up a piece of public land in the process.

In other words, if Lyndoch breaks the law, the council doesn’t fine them, but bends to them.

What a disgrace.

I wish I could say this was a one off.

You may recall the large corporate sign that was installed on the side of Lyndoch last November without a council permit.

Seven months on, the permit application (lodged after The Terrier story) is still being processed.

The illegal sign is still there.

Lyndoch is also, as we speak, committing an offence under the State Planning and Environment Act by ignoring the permit conditions for its mini medical clinic.

Part of the permit issued by council staff (NOT councillors*) included a clear traffic and parking plan.

This plan has been completely ignored by Lyndoch ever since the clinic opened on 4 April.

Has anything happened as a consequence? Was the clinic forced to close immediately?

No, of course not.

And here comes the pub test.

All of these breaches are happening while the WCC chief of planning, Andrew Paton, sits on the Lyndoch board.

He is also a director of the Warrnambool Medical Clinic, a commercial, private company owned by Lyndoch that is driving the $22m project.

Former WCC Acting CEO and community services manager Vikki King is also deputy chair of a board chaired by the Lyndoch CEO and managed by Lyndoch.

How is it okay for senior council managers  – a chief planner and a former Acting CEO no less – to be anywhere near an organisation that requires multiple council approvals* as part of its expansion?

(You might also recall the secret talks between Lyndoch and the WCC about 18 months ago to sell off part of Scoborio for a childcare centre before exposure by The Terrier cut that off at the pass.)

The WCC says Mr Paton has declared a conflict of interest in all planning and applications from Lyndoch* and has not been involved in any decisions.

And Mr Paton, for his part, told me both positions he holds with Lyndoch are, “to date”, voluntary.

I have no doubt Mr Paton has acted with integrity, but that is not the point.

The question is, why would he put himself in that position in the first place and why would the WCC allow it?

If Mr Paton was a board member of a building company that was rolling out $100m worth of housing on Hopkins Rd hill, eyebrows would be up.

Why is it not the case here as Lyndoch rolls out a $100m masterplan*?

This is precisely the “wheels within wheels”, “who-you-know” rubbish that the people of Warrnambool are sick of.

We are all tired of doing the right thing – applying for permits, parking within the lines, paying our fines – while others sail past in the express lane of exemption and ruin public property in the process.

Insiders and outsiders.

As I wrote after the Schneider court victory, those days are done and it’s time for the WCC to end it, regardless of who is in charge.

* Not one part of Lyndoch’s $100m masterplan so far has gone to full council for approval by the elected councillors. Each part has been signed off by delegation.

Carol Altmann – The Terrier

Here’s a little surprise I discovered purely by accident – Warrnambool City Councillor Sue Cassidy is now Vice President of Lyndoch Living.

Wow, that is called shooting to the top after just three years on the board.

Ms Cassidy is second in charge on the board of the largest aged care home in Warrnambool and no doubt primed to replace President/chair Kerry Nelson when she retires.

At least two board vacancies should be coming up at next week’s Lyndoch Living AGM, although I can’t be sure, because board vacancies are no longer advertised.

But on my reckoning, Ms Cassidy is one of them and WCC colleague City Growth Manager Andrew Paton is the other.

Abbey, the Unofficial Member of Lyndoch representing the broader community, had hoped to apply.

Of course she had no hope, because to become a board member, you have to first be a member – approved by the board.

At last count, there are no members of Lyndoch Living who are not already connected to Lyndoch.

As I have written before, this is because ever since Lyndoch changed in 2018 from an association to a Company Limited by Guarantee, it runs pretty much as a closed shop.

Board members are now appointed by invitation to what is a volunteer position.

Not only did Abbey have to scale that impossible hurdle, she had to unseat either Mr Paton or Ms Cassidy and they are going nowhere fast.

Because Ms Cassidy and Mr Paton have another special job inside Lyndoch and that is as co-directors of Lyndoch Healthcare Pty Ltd.

The third director is Lyndoch CEO Doreen Power.

Lyndoch Healthcare Pty Ltd is the company that oversees the Warrnambool Medical Clinic which was bought by Lyndoch last year for $1.3 million and will be relocated to Lyndoch as part of the $100 million masterplan.

Here is question for the AGM next Tuesday: are the directors of Lyndoch Healthcare Pty Ltd paid? And if so, how much? And did the board select who became directors?

I hate to break it to Abbey, but I don’t think she is going to be elected to the board as a fresh face and neither, most likely, is anybody else.

[The Lyndoch Living AGM is next Tuesday at 4pm and will be Zoomed live by invitation only. Lyndoch has said a recording of the event will be uploaded to its website.]

Carol Altmann – The Terrier

A final post on the Ombudsman’s report: the story does not end here.

One of the things picked up by the Ombudsman’s investigation was a strong sense of disunity and discord within the W’bool city Council, both among councillors and council officers.

A number of “concerns” about senior management’s handling of misconduct were raised with the Ombudsman during the investigation into the credit cards, but some were unfounded, some lacked substance and some were beyond the scope of this particular investigation.

These concerns may, however, still point to a broader problem that was most recently played out by the sacking of Peter Schneider (which rates a mention).

The Ombudsman, Deborah Glass, writes:

“While we did not find evidence of systemic abuse by Council officers or systemic failings by senior management…we did not deal with every allegation aired publicly or privately, and which continued during the investigation.

“Their prevalence and persistence suggest a disunity within Council which this investigation does not purport to deal with, but for the sake of ratepayers and the community must be addressed.

“Communities rely on their council to practice unified and strong civic leadership.”

No truer words have been spoken and none more timely.

Thankyou for hanging in here: this is a report with a lot to digest and it is worth a full read.

I am now off to have a lie down, but before I do, I just want to say this:

Thankyou to all of the brave souls who have helped to bring the truth to the surface today, despite the denials, excuses and dismissals that go on from enablers, even as we speak.

I remember the day these brave souls came to me about the busted culture at the WCC, because they had nowhere else to go. They had tried the “internal systems” and they got nowhere. They had approached councillors for help, and they got nowhere.

Nobody would listen. But they are listening now.

It has been a long, slow and exhausting road but here we are. Change has come and change is coming.

On. We. Go.