Carol Altmann – The Terrier

A week ago, hundreds of people gathered in the cold to stand up for Lyndoch Living and call upon the board to tell us what’s going on.

That call has fallen on deaf ears.

The only public comments from Lyndoch chair Sue Cassidy –  as reported by The Standard last Monday – completely side-stepped the string of concerns raised at the rally by local MPs, ex-staff and concerned members of the community.

Statements from Hon Roma Britnell, Hon Bev McArthur, Hon Dan Tehan, former Lyndoch CEO Rhys Boyle, Dr Michael McCluskey, Diane Riordon, Sandy Hockley, and one little terrier, all asked the board for one thing:

Full transparency.

The board, in response, has shrugged its shoulders and shown no sign of changing a thing.

This lack of transparency flies in the face of Lyndoch being a community asset for more than 70 years. 

And it flies in the face of Lyndoch being a registered charity that each year receives tens of millions of dollars from residents and taxpayers.

As one woman in the crowd said last week, “people sell their houses to go into Lyndoch”.

This lack of public accountability means we – the public – are being left in the dark by the board that is appointed to represent us.

So our questions remain: Why are so many Lyndoch staff leaving and going to work elsewhere in aged care?

Why are there so many shocking stories about declining residential care?

Why has Lyndoch cut off community memberships?

Is the $22 million (or whatever the cost is now) medical clinic financially sound?

Based on the report in The Standard, the only comment Ms Cassidy could offer was that the board are volunteers – which is irrelevant – and are community members – which is obvious.

The fact is that Lyndoch is now run like a private company and nobody outside of the tight, Lyndoch circle gets a look in.

The social contract between the board and the community has been completely broken.

As was made clear last Sunday, the community is agitated and people are worried.

People hold genuine concerns about Lyndoch’s financial future, its staffing, its management style, and, first and foremost, the daily care of our elderly citizens.

These concerns are based on fact: both Lyndoch Living nursing home and May Noonan Hostel in Terang are under threat of sanctions. We have no idea how these failings are being addressed and if Lyndoch is on track to be re-accredited in August.

The CEO, again in comments to The Standard, blamed the failings on tougher standards. If this is the case, why is Lyndoch the only aged care home in Warrnambool, Port Fairy, Camperdown, Mortlake and beyond to be failing?

And, as it stands, the $22 million new medical clinic is nowhere near being ready to open by next month, as planned.

This means delays, and most likely cost blowouts, but we have been told nothing.

The Lyndoch board can only ignore the community for so long.

From my standpoint, it’s now on notice.

It’s on notice from our MPs, who gave a public commitment to stand with us, and we are relying on Roma Britnell, Bev McArthur and Dan Tehan to follow through, strongly.

And it’s on notice from a groundswell of people from right across the community who are now speaking up and standing up to fight for Lyndoch, both up front and behind the scenes.

If we care about Lyndoch, we have to see this through and demand full transparency and a board that either connects with the community, or steps aside.

The future of our Lyndoch depends on it.

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Carol Altmann – The Terrier

And so it comes to a close.

Four years after the current Warrnambool City councillors were elected promising unity, transparency, positivity – and a bunch of other things that end in ‘y’ – they will hold their final public meeting tomorrow night (Monday 7/9) as a divided mess that has failed dismally to live up to that promise.

Ratepayers have not been told the truth about many things over these past four years – but the sudden dumping of the former CEO, Peter Schneider, is the Godzilla of the piece.

It is the mother-of-all finales to what has been four years of secrets and spin and it has split the council, because there is only so much bullshite one council can absorb, even when still smiling for Zoom.

As we limp toward the October election, we must demand the truth on this whole Schneider affair, because we are paying for it.

We want evidence of the claim, for example, that the CEO was failing to deliver on the council’s 2040 plan.

As it happens, tomorrow night’s hefty agenda contains a little coloured graph that shows an update on council “activities and initiatives” between April and June this year (see above).

Of the 145 things listed:

118 of them were finished;

21 are progressing;

5 are on hold;

and only one is not progressing.

This, of course, is at a time when Covid-19 had thrown the world into chaos.

Those figures don’t look like a failure to me, but more like council staff getting stuff done.

So what is the truth? Was the CEO making progress or not?

And, as I wrote on Friday, we have the wobbly story around the thousands of dollars in legal fees that were racked up by the four councillors who plotted the CEO’s demise.

Ratepayers were expected to pay for this legal bill, before it was torn up and the advice was suddenly pro bono (free).

Why was it free?

Cr Mike Neoh told the Standard on Friday that he believed there was a problem with the invoice.

A council spokesman told me on Friday that the council didn’t ask why.

How does Cr Neoh know what happened if the council officers don’t?

What is the truth of the matter?

Is the root of it, as MP Bev McArthur told Parliament last week, that the councillors had no authority to hire the lawyers in the first place?

Lastly, we’ve been told that Mr Schneider was also dumped because of the terrible community survey results and terrible staff survey results.

But planning for this coup started in February: Crs Gaston, Neoh and Owen were already making their moves.

They had begun to talk to people. Phone calls were being made. They just needed one more councillor to come on board.

That was in February – well before the results of the surveys were known.

On top of this, once Cr Cassidy signed on and the axe could be swung on 13 July, dozens of WCC staff swamped councillors with emails of support for the CEO.

So what is the truth?

Was the former CEO a friend or foe of the staff who hoped to see a better council than the one he inherited, which was wracked for years with allegations of bullying, ignoring staff surveys, favouritism, and a “mates club” mentality?

It’s a sweet irony that the council’s final meeting contains the annual report which opens with this:

“WCC is committed to transparent reporting and accountability to the community.”

Given the state of play, we can only take this as humour as the lights fade on this sorry chapter and we prepare to write a new one.

Carol Altmann – The Terrier

It’s simply a chance for councillors to raise topics that are not already listed on the council meeting agenda.

The could perhaps ask short questions on our behalf like: “how much has the council spent on legal fees so far this year?”

Or “has Cr Neoh installed a grease trap and fixed that dodgy deck at his restaurant?”

Or, they could ask long questions like: what was the point of that $700 dinner for four at the Myrtle Bar & Kitchen, which included five bottles of wine and six glasses of champagne and was paid for by the Director of City Growth, Andrew Paton, and attended by Cr Sue Cassidy?

Or why was Vikki King appointed acting CEO and not Peter Utri, who is the most logical choice being the Director of Corporate Strategies?

Or who gave Ms King permission to be both acting CEO and head of Community Services at the same time? Did she have to ask an underling?

And then there is that question which just won’t go away: “why did you sack Peter Schneider, and how much will it cost us?”

You get the drift.

Moyne Council has general business. It even has urgent business. It also allows the public to address the council for up to five minutes on an agenda item.

Warrnambool City Council does none of this.

General business ended in 2015, when then councillors Kylie Gaston, Mike Neoh, Jacinta Ermacora and Rob Askew threw it out the door –  Crs Peter Sycopoulis and Brian Kelson voted to keep it – and since then it has been one, slow steady retreat into secrecy.

We saw the worst of that secrecy with last month’s dumping of the CEO, when four councillors decided to seek legal advice on how to get rid of him, voted to get rid of him, stitched up some sort of deal with the new acting CEO, and did it all without telling us a single word.

This is new normal for our council.

What a disgraceful benchmark and one we should never accept. The truth of that whole stitch up is yet to come out, but come out, it will.

In the meantime, we shall watch with interest tomorrow night to see who leaps up to defend the public right to know.

Only then will you be able to judge, as the October election creeps closer, who actually stands for transparency and openness and who just talks the talk, while pulling down the shutters.

(Tomorrow night the council will also vote to start looking for a recruitment agency, at a cost of $50,000, to hire a permanent CEO by next May.

I remember the cost of using a recruitment agency was one reason Crs Neoh and Gaston gave for rolling over Bruce Anson’s contract each time it expired, rather than look for fresh blood.

Now the WCC will spend another $50,000 – or $100,000 in two years – without so much as a blink.)

The special council meeting via Zoom starts at 5.45pm and will be live-streamed on the WCC website.

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Carol Altmann – The Terrier

I asked a simple question of the Warrnambool City Council last Friday: could I have the CV of our new CEO?

The answer was no.

Secrecy is so ingrained in the Warrnambool City Council that ratepayers are not allowed to see the CV of the person who we will potentially* pay around $340,000 – or $26,000 a month for the next 12 months – to run our city.

*(Edit: I have added the word potentially, as this was around the mark for the former CEO, Peter Schneider. Another former CEO, Bruce Anson, received a package of $320,000 in his final year. These salaries are in line with what is offered in “Band 2” councils which include W’bool. The WCC has not disclosed the package for the new CEO.)

As we know, the council’s head of Community Development, Vikki King, was thrust into the top spot by the Four Horsemen who decided to axe Peter Schneider and replace him with the person they wanted in the job.

Given this extraordinary turn of events, I thought it logical that we, as ratepayers, should see the credentials and work history of the person we just “hired” as our chief executive.

The request was denied by Ms King herself.

Here we go again.

It’s just a few weeks since the release of the community survey which showed the people of Warrnambool have had a gill full of being treated like shiitakes, but nothing has changed and, if the past week is any guide, it’s worse.

We were not told by our councillors that the former CEO was about to be sacked, or why, and in some sort of perverse charade the councillors spent the last monthly meeting congratulating themselves many times over for their brilliance.

We also don’t know the cost of this whole set up, and because the coup conveniently happened after 30 June, that cost won’t be included in this year’s annual report.

Amidst all this darkness, it’s the terriers who have to do the digging and delving and poke holes into the walls so that the light gets in.

As I say many times over, scrutiny of our council is not about personalities, but process: when decisions are made on behalf of the public, and involve public money, we have a right to know.

So what do we know?

Well, we know Ms King has been with the council for five years as head of Community Development and, according to some of those who worked with her over that time, is known as “a straight shooter”.

As it happens, Ms King’s contract was due to end in August and who knows what that meant for Ms King’s plans or her future with the WCC?

It doesn’t matter now, because Crs Neoh, Gaston, Cassidy and Owen had Ms King pegged for a whole new post and signed her up for a full 12 months, all without asking the Mayor or the other two councillors.

They didn’t even bother to put an ad on the tearoom noticeboard: “Vacancy. Long hours. Pays well.”

Ms King told the local newspaper last week that she had no idea what was coming.

Judging by the evidence put forward so far by Mayor Tony Herbert, neither did Mr Schneider, who had passed his performance reviews and received a pay rise before being booted out the door without so much as a farewell speech and a WCC tie-pin.

Ironically, Mr Schneider’s departure is the latest in a string of senior resignations from the council these past 12 months under his watch.

Among them was head of governance Anne-Marie Neal, who reported directly to the CEO – both Bruce Anson, and then Mr Schneider – before she departed suddenly late last year without any explanation or comment by the council.

A reader alerted me to a case listed in the Magistrate’s Court for September involving a worker’s compensation claim between Ms Neal and the WCC, so perhaps the circumstances surrounding that situation will soon become clearer.

Another three senior managers have also resigned in the past six months: Manager Economic Development Shaun Miller, Facilities and Projects Manager Ben Storey and, most recently, Director City Infrastructure Scott Cavanagh.

The council itself now has more holes than Swiss cheese and the councillors have never been more divided, with many now asking the same question: how did it get this bad?

And as the Warrnambool Ratepayers Association asked at the weekend, where to from here to turn it around?

As we head toward an election on October 24 and have a chance to determine who runs our city, both behind the scenes and up front, these questions have never been more important.

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Carol Altmann – The Terrier