Carol Altmann – The Terrier

There is still no sign of the Lyndoch Living AGM, but the Australian Nursing and Midwifery Federation is now demanding answers around staff shortages, poor staff morale, compromised resident care, a lack of leadership and the increased risk of a clinical incident for which staff could be blamed.

In other words, the union has identified all of the critical issues that Lyndoch nursing and care staff have been trying to raise these past 18 months and which many Lyndoch staff believe are now at breaking point.

This is not scare mongering.

This is a warning to Lyndoch and its board that this is no longer a situation that can be ignored or fixed by shuffling the deck chairs.

The plain fact is you cannot lose at least a dozen of your most experienced clinical and nursing staff in a couple of months and not expect an impact.

My long held fear is that it will take a “clinical incident” to bring this to a head – it will take someone’s loved one to be the victim of what is unfolding before there is an intervention. This is my genuine fear and it is one that is now shared by the ANMF.

In a two-page letter sent last Friday, the union has given Lyndoch until the end of this week to respond to its questions, which are outlined in the attached photos, including resident numbers, staff numbers, rosters and what is being done to address the chronic shortfalls.

I am so relieved to see the nurses union now stepping in, together with work behind the scenes from MPs, residents’ families, hundreds of community members, Lyndoch staff, and others who are no longer prepared to let this go on, unchallenged.

The board and the Lyndoch executive may choose silence or spin, but the community is not going to stand for it.

As a wise person reminded me the other day, the standard you walk past is the standard you accept. When it comes to our elderly and vulnerable residents, none of us – surely – can walk past. On we press.

Carol Altmann – The Terrier

South West Coast MP Roma Britnell is taking action in response to a leaked copy of an explosive Lyndoch Living staff survey.

Could this be the moment when someone with power grabs the wheel and steers HMAS Lyndoch away from the iceberg?

Many of the long-suffering staff – past and present – will hope so.

Before I give you a snippet of the damning survey responses (brace yourself), I asked Ms Britnell if she had received a copy and what she intended to do about it.

She could have said, “sorry, Terrier-blogger-journo-social-media-brat, no comment”.

But, in a statement to The Terrier today, Ms Britnell said she was concerned, and that the survey mirrored issues raised by a number of people she had spoken to over recent months.

Ms Britnell said she will now meet with the Lyndoch board and CEO to ask what is being done. This is significant, because MPs don’t wade into troubled waters easily.

I can also confirm that the federal Member for Wannon, Dan Tehan, has asked the Aged Care Quality and Safety Commission to investigate concerns raised earlier by constituents.

This, as we know, comes on top of growing unease among staff at the Warrnambool Medical Clinic, who – I suspect – are starting to understand why two GPs quit last April when that clinic was sold to Lyndoch Living for a total of $1.6m.

The WMC Practice Manager has also resigned and leaves in two weeks. (“Ahoy me hearties, iceberg ahead!”)

First, here is what Ms Britnell had to say in full:

“I received a copy of the report via email on Tuesday morning and had some concerns about its contents.

I am now seeking a meeting with the Chief Executive Officer of Lyndoch Living and Members of the Board to discuss these matters.

I also note I have been approached by several different people over the past few months who have shared with me concerns which relate to the matters contained in the report.

Lyndoch is a vital institution in our community and it’s really important it retains its long held reputation as a high quality home for the elderly and a great place to work.

That’s why it’s important concerns raised by staff or residents are appropriately addressed – that is information I will be seeking from the CEO and Board. “

 

One wonders how much longer the Lyndoch board can continue to deny the obvious, which leapt off the page in the leaked confidential staff survey.

Lyndoch received the survey results in January, they went to the board in February, but still it has done nothing to address the damning assessment of the CEO’s leadership that was contained within.

Here is a snippet which I believe people need to see in the public interest, not just the watered down version as reported in the Warrnambool Standard:

 

“A small sample of around 10-15 respondents stated that the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing. They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

 

Read that again. Up to 15 people is not a “small sample”. That is shocking, especially when you consider the Lyndoch corporate area has about 40 staff in total.

For even one person to claim to be enduring the “CEO’s culture of intimidation, manipulation and bullying” is one too many.

To have 10 to 15 warm-blooded, real people feeling that their “safety, health and well-being” is suffering, is disgraceful.

And what has been done in response?

Instead of leaping into action, Lyndoch hired a consultant – yes, another big fat fee on the public dime – to offer the board a counter assessment of the results:

“Look, over there! Over there! Nothing to see here!”

In LyndochLand™ , it’s the fault of the senior staff, the older staff, the kitchen staff, the person who takes out the bins on a Friday, the woman walking past the Lyndoch Milk Bar, the person who posted a nasty comment on Facebook, a pesky little journalist….anybody, anybody, but the person at the very top of the tree.

Is that a cover up, pure spin or clever public relations?

I don’t know, but what I do know is that the board – at the end of the day – will wear any consequences of not acting decisively.

The board are the people who are at risk of serious reputational damage. In light of these survey results, they can no longer say that they didn’t know.

And it is poor Lyndoch, owned and loved by the community for 60 years, that could face both reputational and significant financial damage.

Compensation payouts of hundreds of thousands of dollars are being awarded to individuals who have suffered workplace bullying and harassment. This is not a game.

On top of that, consider this: if the iconic Warrnambool Medical Clinic was to fall apart because of similar issues filtering into its workplace, then there is no more “goodwill” and Lyndoch will have paid close to $2 million* for fresh air.

All this before even a sod is turned on the new $12 million medical centre to be built at Lyndoch to house the WMC and up to 20 GPs.

The pushback against those who dare to speak up and out is enormous – it’s all just a “social media” beat up – and meanwhile the HMAS Lyndoch lurches ever closer toward the iceberg.

At least now Ms Britnell and Mr Tehan are helping to lower the lifeboats.

There is a Lyndoch board meeting next Tuesday: we can only hope that the board leaps in and starts paddling.

*The $2 million includes $1.6m for the WMC and $300,000 for the Health Spot, plus purchase fees and charges.

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Carol Altmann – The Terrier

The Warrnambool City Council may be wishing the whole credit card mess would just dissolve into the background, but that is not going to happen.

Ratepayers Victoria has today sent a powerful letter to the Local Government Minister, urging him to intervene.

The letter, a copy of which has been sent to local media, pulls no punches as it describes the need for an “urgent investigation” into the serious allegations around misconduct and inappropriate use of public money.

Ratepayers Victoria is the peak body representing ratepayers across the state.

The WCC may be clinging to the days of keeping its messy secrets tucked behind closed doors, but outsiders are determined to fling up the windows.

Local MP Roma Britnell has already flagged her intention to raise the issue in Parliament after it resumes on August 14 – a move which saw WCC chief Peter Schneider and Mayor Tony Herbert race to cut her off at the pass by trying to get to the Minister first. This letter reveals that they met with his chief of staff.

Importantly, the letter also raises concerns about the long-term financial viability of the council, saying it is unsustainable to have 86% of rate revenue spent on staffing costs.

I will let this letter speak for itself and run it in full below:

A letter from Ratepayers Victoria to Local Government Minister The Hon Adem Somyurek:

 

We write in reference to some serious allegations circulating in the media in relation to WCC and alleged misconduct.

Several local councillors have made media commentary that we would consider to be contrary of the Local Government Act and the Code of Conduct of Councillors.

There is already evidence of at least one staff member misusing their senior position and corporate credit card resulting in the repayment of thousands of dollars of public money.

It is now being reported that there are current staff holding other external senior positions whilst remaining the incumbent in senior WCC roles.

Media coverage indicates a potential dysfunctional relationship between councillors and conflicting statements by several parties to the events.

I am also aware that the Local Member, Roma Britnell, has been looking into this matter.

I have personally spoken to the Mayor and whilst I found him open to discussion, I was alarmed at the indifference he displayed to my questioning over the sheer number of credit cards held by staff for a regional council.

As you may be aware the Mayor went on local radio (3YB FM) on Friday 2/8/19 and conducted an interview making statements such as “I’m putting my neck out and it gets cut off all the time”, “What in the hell am I putting myself and my family through” and “The CEO has seen the local government minister”.

We do not believe these statements are consistent with the best interests of the community. We believe that the CEO has not met with you personally, rather with your chief of staff and it is misleading of the mayor to say such things on local radio.

This council has recently sought and been successful at gaining an increase in rates above the 2.5% cap.

Approximately 86% of rates are allocated to employee costs in WCC’s 2019/2020 budget. This is commercially unsustainable and must be benchmarked and reviewed immediately. (See attached for your reference)

We believe that WCC is in peril and that failing intervention, an administrator may need to be appointed which is a disastrous outcome for the city and ratepayers.

Ratepayers Victoria formally asks you as the governing Minister to urgently intervene and investigate these serious allegations including councillor and executive conduct and the inappropriate use of public funds.

We urge you to formally ask the Auditor General to review all council staff credit card expenditure to ensure confidence can be maintained in Council and its spending of public monies.

Lastly, we ask you to consider investigating whether the “alleged reporting by the CEO” of credit card misuse met the legal requirements of same.

We look forward to your response.

Yours sincerely,

Dean Hurlston

President- Ratepayers Victoria