Carol Altmann – The Terrier

It’s two weeks tomorrow since Lyndoch Living went into lockdown in the face of the Covid-19 virus.

At the same time, as we know, Victoria has strict rules regarding leaving home, travelling or spending time with others, with a bottom line that if it’s not essential, don’t do it.

But where has the Lyndoch CEO, Doreen Power, been these past two weekends since the lockdown began?

Not in Warrnambool, but – according to sources – travelling back to Melbourne, which is where Ms Power has her family home.

This came as a shock to me: that the CEO was not here, seven days a week, standing side-by-side with the staff as they faced a health challenge that could devastate a nursing home if it took hold.

Why, as their leader, would you not be here? If there is a logical explanation, we should be able to hear it.

It’s well known in certain circles that Ms Power travels home most weekends – usually leaving Friday afternoon and returning Monday morning – having never relocated her family to Warrnambool as she planned to do, according to a local newspaper report, after becoming CEO in 2015.

In normal times, we might shrug our shoulders and say “who cares?”

But these are far from normal times.

Lyndoch Living is an aged care facility in full lockdown and Ms Power is the CEO of this facility.

Is travelling anywhere out of Warrnambool right now and then returning to Lyndoch the best thing to be doing? Is it essential?

Does the board know about this and does it accept it as being okay?

This is why CEO’s are paid the big dollars, because the expectations on their time are so much greater and especially so during a crisis.

I have checked the fine print for the Victorian travel restrictions and people who have two dwellings can travel between them (such as a parent who works in the city, but commutes home at weekends), but the overarching message is to do so only if absolutely necessary.

Lyndoch Living says as much on its own website: it tells us there are only four reasons for us to be leaving home – food, work, exercise and medical reasons.

We know the mantra and we are all doing our bit, despite all of us missing family and friends and wishing we could just jump in the car and drive.

We can’t.

But the CEO of Lyndoch can, even with Lyndoch in lockdown, and my question is why?

 

I put three questions about this to the CEO and the board chair Kerry Nelson this morning. I have not yet had a reply and will run it in full if I do, although I suspect the questions, as in the past, will be met with silence.

Speaking of silence, it’s also a fortnight since the Lyndoch Living board met to talk, among other things, about how to respond to explosive allegations against the CEO that were contained in a confidential staff survey.

We have heard nothing official since.

This is despite South West MP Roma Britnell saying that the allegations and concerns in the survey mirrored those from people who had contacted her directly over the past months.

And it’s despite the last two places where Ms Power worked as a CEO before being hired by Lyndoch Living – Seymour Health and Plenty Valley Health – both reporting low staff morale during her tenure: that is on the public record.

And yet the Lyndoch board has done nothing and continues to do nothing.

Maybe they just don’t believe it.

Or maybe Lyndoch has seen so many staff leave over the past five years that they no longer care whether good, hard-working people stay, or they leave because they have had enough or felt they had no choice.

That must be terrific for staff morale.

And yet the Lyndoch staff, all of them, are now rolling up their sleeves, battening down the hatches and devoting themselves to caring and protecting the frail and infirm residents against one of the greatest health challenges of our time in the Covid-19 virus.

The staff continue to show their professionalism and concern: they continue to show up because they care – first and foremost – about the residents who have perhaps never been more vulnerable.

For this, I send gratitude and thanks to all of the Lyndoch staff and I know you do too.

I am suspending the Tip Jar for the time being and encouraging readers to make a donation to Warrnambool Food Share which you can do below.

Carol Altmann – The Terrier

Today is National Anti-Bullying Day and Lyndoch Living has marked the occasion with a petition to shore up support for its CEO…who has been accused of bullying, intimidation and manipulation.

Having read last night’s Terrier piece which revealed the explosive bullying claims against the CEO, Lyndoch staff arrived at work this morning to find a petition being circulated from the CEO’s inner circle.

The petition didn’t encourage staff to demand action on the claims, but, instead, pledge allegiance to the CEO and ask the Lyndoch board to publicly acknowledge the staff’s fear love and isolation support.

Well of course! Pass the pen!

The poor staff – many of whom have already spilled their guts in the anonymous staff survey – didn’t know what to do.

Should they sign it – and declare a false allegiance – or shouldn’t they, and face being the next pinball to be metaphorically bounced off the walls until their head hurts?

If this is not bullying, then I have lost my judgment. I doubt this is even legal, but it is most definitely desperate.

Very desperate. 

Speaking of legal, if anyone within Lyndoch was gathering material for a compensation claim against bullying and harassment, I suspect they would have photocopied this petition and added it straight to their file.

Because the Lyndoch staff have already spoken up against bullying as best they can.

More than 140 staff filled out an anonymous staff survey that was ordered via Lyndoch’s very expensive lawyers, K&L Gates, and compiled by a Melbourne consultancy called ‘Working Together’. (Ka-ching! $$ Ka-ching!)

The damning survey results were sent to the Lyndoch CEO in January and given to the Lyndoch board in February: they have read them, and done nothing.

As I wrote last night, 15 people in that survey said that:

“the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing. They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

 

That is mind-blowing, but there is more.

Here is another snippet:

“Two thirds of (the 147) respondents said that in their opinion, Lyndoch’s values are not upheld within the organisation.

…there were issues in regard to the CEO specifically not upholding Lyndoch’s values, with a couple of respondents stating they have been directed by the CEO to ignore behaviour that is inconsistent to the values and for employees to just ‘deal with it’.”

 

So the CEO allegedly doesn’t uphold the values of Lyndoch and says the staff should ‘deal with it’.

Okaaay….

And here is another:

“Just under a quarter of respondents said that Corporate staff were not welcoming, that some Corporate staff would not help unless it benefited them and there was an ‘us and them’ mentality that impacted on all of Lyndoch’s values…This was seen to be behaviours from the CEO that filtered down.”

 

So the corporate staff have to “kiss up and kick down”. (thankyou, JD, for that line)

And one more:

“Comments were made in regard to people who were beneficial to the organisation being ‘pushed out’ due to the mismanagement of bullying behaviour they had either witnessed or endured. A few employees stated that there was a culture where individuals who reported bullying were ostracised and created a target on their back with upper management”.

All cheery stuff. Pass me the petition!

You get the picture and maybe one day the inner sanctum of Lyndoch Living might release the whole document so you can get the whole picture, but I doubt it.

They have more important things to do, like draw up petitions and hire a consultant to soak-rinse-wash-bleach-and-spin all of the bad news into good news, leaving the Lyndoch power base sparkly clean and stain free.

(A favoured consultant from out of town was seen leaving the Lyndoch building again today. I wonder why they were there?)

When there is a steady flow of the same allegations, things inevitably start to stick and it all, eventually, comes unstuck.

Now that powerful people are taking note, including MPs Roma Britnell and Dan Tehan, many people feel that day is fast approaching and, for the sake of our wonderful Lyndoch, I hope they’re right.

Happy National Anti-Bullying Day.

#nomorebullying #standup #speakout #staystrong

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Carol Altmann – The Terrier

South West Coast MP Roma Britnell is taking action in response to a leaked copy of an explosive Lyndoch Living staff survey.

Could this be the moment when someone with power grabs the wheel and steers HMAS Lyndoch away from the iceberg?

Many of the long-suffering staff – past and present – will hope so.

Before I give you a snippet of the damning survey responses (brace yourself), I asked Ms Britnell if she had received a copy and what she intended to do about it.

She could have said, “sorry, Terrier-blogger-journo-social-media-brat, no comment”.

But, in a statement to The Terrier today, Ms Britnell said she was concerned, and that the survey mirrored issues raised by a number of people she had spoken to over recent months.

Ms Britnell said she will now meet with the Lyndoch board and CEO to ask what is being done. This is significant, because MPs don’t wade into troubled waters easily.

I can also confirm that the federal Member for Wannon, Dan Tehan, has asked the Aged Care Quality and Safety Commission to investigate concerns raised earlier by constituents.

This, as we know, comes on top of growing unease among staff at the Warrnambool Medical Clinic, who – I suspect – are starting to understand why two GPs quit last April when that clinic was sold to Lyndoch Living for a total of $1.6m.

The WMC Practice Manager has also resigned and leaves in two weeks. (“Ahoy me hearties, iceberg ahead!”)

First, here is what Ms Britnell had to say in full:

“I received a copy of the report via email on Tuesday morning and had some concerns about its contents.

I am now seeking a meeting with the Chief Executive Officer of Lyndoch Living and Members of the Board to discuss these matters.

I also note I have been approached by several different people over the past few months who have shared with me concerns which relate to the matters contained in the report.

Lyndoch is a vital institution in our community and it’s really important it retains its long held reputation as a high quality home for the elderly and a great place to work.

That’s why it’s important concerns raised by staff or residents are appropriately addressed – that is information I will be seeking from the CEO and Board. “

 

One wonders how much longer the Lyndoch board can continue to deny the obvious, which leapt off the page in the leaked confidential staff survey.

Lyndoch received the survey results in January, they went to the board in February, but still it has done nothing to address the damning assessment of the CEO’s leadership that was contained within.

Here is a snippet which I believe people need to see in the public interest, not just the watered down version as reported in the Warrnambool Standard:

“A small sample of around 10-15 respondents stated that the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing. They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

Read that again. Up to 15 people is not a “small sample”. That is shocking, especially when you consider the Lyndoch corporate area has about 40 staff in total.

For even one person to claim to be enduring the “CEO’s culture of intimidation, manipulation and bullying” is one too many.

To have 10 to 15 warm-blooded, real people feeling that their “safety, health and well-being” is suffering, is disgraceful.

And what has been done in response?

Instead of leaping into action, Lyndoch hired a consultant – yes, another big fat fee on the public dime – to offer the board a counter assessment of the results:

“Look, over there! Over there! Nothing to see here!”

In LyndochLand™ , it’s the fault of the senior staff, the older staff, the kitchen staff, the person who takes out the bins on a Friday, the woman walking past the Lyndoch Milk Bar, the person who posted a nasty comment on Facebook, a pesky little journalist….anybody, anybody, but the person at the very top of the tree.

Is that a cover up, pure spin or clever public relations?

I don’t know, but what I do know is that the board – at the end of the day – will wear any consequences of not acting decisively.

The board are the people who are at risk of serious reputational damage. In light of these survey results, they can no longer say that they didn’t know.

And it is poor Lyndoch, owned and loved by the community for 60 years, that could face both reputational and significant financial damage.

Compensation payouts of hundreds of thousands of dollars are being awarded to individuals who have suffered workplace bullying and harassment. This is not a game.

On top of that, consider this: if the iconic Warrnambool Medical Clinic was to fall apart because of similar issues filtering into its workplace, then there is no more “goodwill” and Lyndoch will have paid close to $2 million* for fresh air.

All this before even a sod is turned on the new $12 million medical centre to be built at Lyndoch to house the WMC and up to 20 GPs.

The pushback against those who dare to speak up and out is enormous – it’s all just a “social media” beat up – and meanwhile the HMAS Lyndoch lurches ever closer toward the iceberg.

At least now Ms Britnell and Mr Tehan are helping to lower the lifeboats.

There is a Lyndoch board meeting next Tuesday: we can only hope that the board leaps in and starts paddling.

*The $2 million includes $1.6m for the WMC and $300,000 for the Health Spot, plus purchase fees and charges.

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Carol Altmann – The Terrier

A lot of people have asked me lately whether I was sued for defamation by Lyndoch Living CEO Doreen Power and if it all ended up in court.

The answers are: yes and no. Let me explain.

After I wrote a series of four stories late last year about my concerns around Lyndoch, its direction, and its leadership, I received a letter from Melbourne law firm K&L Gates, who represent Lyndoch Living.

(The Gates part, by the way, relates to the firm’s founder, the father of US billionaire Bill Gates, so this was not some tin pot law joint with broken blinds and wonky lampshades, but a downtown Collins St law firm with city views and a serious letterhead.)

K&L Gates wrote that they were acting on behalf of the Lyndoch CEO who was:

“disturbed by a series of recent articles, written and published by you on (The Terrier), attacking our client’s reputation and character”.

Gulp.

Naturally, I felt slightly sick, but only slightly, because in 30 years’ of working as a journalist in search of the ever-elusive truth, I have received one or two of these letters before. The scary bit was that I now work alone.

The letter then set out the CEO’s particular grievances – or imputations.

You can download the whole letter here, it is not confidential, but here is the list:

• That in carrying out her functions as CEO of Lyndoch, our client bullies and intimidates staff and other third parties;
• That in carrying out her functions as CEO of Lyndoch, our client manipulates staff by psychological means into doubting their own sanity;
• That in carrying out her functions as CEO of Lyndoch, our client unfairly favours some people over others;
• That in carrying out her functions as CEO of Lyndoch, our client has caused a detrimental impact on the care of Lyndoch’s residents;
• That in carrying out her functions as CEO of Lyndoch, our client lacks transparency and endorses secrecy;
• That in carrying out leadership roles as CEO of Seymour and Plenty Valley Community Health, our client destroyed the culture and workplace environment of those places, and caused irreparable physical and/or psychological harm to their staff;
• That our client is a disinterested CEO who does not care about her staff or the residents of Lyndoch; and;
• That our client is unfit to be the CEO of Lyndoch or of any other organisation.

Defamation law is an important law and one that I take extremely seriously.

It is there to protect all of us from malicious untruths, but it can also be used by powerful people to “chill” journalists from investigating or writing about issues of public interest.

Back in the days when journalists worked in robust newsrooms with bottomless budgets, such legal battles could be fought with vigour.

Those days are almost gone.

Now, like many journos out on their own, I have no newsroom and no budget for legal battles, and I rely entirely on insurance via my union, the Media Entertainment and Arts Alliance.

Like all journos, I also rely on thorough research and credible sources to get things right in the first place, but it is one thing to argue a fact like, “you have no money” compared to “why do you have no money?”

WHY is the very guts of investigative journalism, but it is time-consuming, expensive, and it attracts law suits. Many newsrooms have given up on it, but it is what I do.

So I got my legal letter, paid for by Lyndoch, which confirmed that the aged care home which once looked after my own Mum was now threatening to sue me.

This was serious and it’s precisely why I waited until my Mum passed away last April before I started to write this current series of stories: as feisty as Mum was, she would have been worried sick.

Over the holiday period K&L Gates talked to my lawyers and vice versa. Letters were exchanged.

And in the end, my insurers decided not to fight the imputations, because who knows if I would win or lose in trying to prove the “why?”

I agreed to pull the stories from the website and remove them from Facebook and I cannot publish them again. I also agreed to pay costs.

All of this cost me $2000 in an insurance excess, but, because of you wonderful beings, it actually cost me $200, because Foxy the Fighting Fund kicked in and helped me to cover that excess.

Did it go to court? No.

Did The Terrier win or lose? I will leave that up to you to decide.

Is it important that we keep going? More than ever.

Defamation can be designed to “chill”, and frighten journalists into tightening their buttocks, but you know what? I am being cautious, but also reaching for an extra coat.

If you are reading this and would like to support The Terrier, please throw something in the tip jar below. 

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Carol Altmann – The Terrier

Apologies for the delayed post about the unveiling of Lyndoch’s newest board member, biologist Prof Rob Wallis, which was reported in the local paper on Wednesday and announced to staff yesterday (Thursday).

Prof Wallis, we now know, was approached (by someone) last September to join Lyndoch as a member and board member, which has proven to be harder than getting into the Freemasons.

But Prof Wallis made the cut and accepted the post in February. (ASIC was notified on 2 March.)