Carol Altmann – The Terrier

My final profile from the roll call of the rejected. This is Claire Macrae Drylie and her late aunt Gwen McKellar.

In the 1960s, Gwen, or Mate as she was called by family, sorted out the pay packets for Lyndoch staff each week for free.

But now her niece Claire, who has lived in Warrnambool for more than 40 years, is among the 115 people whose membership application to Lyndoch was rejected without reason.

It doesn’t matter a squit that her aunt Mate was one of the many, many people who Lyndoch once relied upon to survive.

Claire is the final person from the long roll call of rejections that I will profile here, and I have chosen her story because it captures the community spirit that sustained Lyndoch for decades.

When Lyndoch was still in its infancy, Mate volunteered her time each week to “do the pays” for the Lyndoch staff, working from the kitchen table in her home in Henna St.

At the time, Mate was working as a secretary and raising two young children, Margie and Andrew, with her husband Colin.

But still she found time each week for her Lyndoch work.

Claire remembers the “pay days” as something like this:

“Mate sitting at a 1960s Laminex table (yellow) with a stack of cash and Lyndoch envelopes, with my sister Annie and I ‘helping’.

“Margie and Andy could be crying in the background because they are hungry, but Mate always put the needs of her community, ie. Lyndoch, first.

“And that’s how Lyndoch was born, on the sweat of ordinary people like Mate.”

Claire has nailed it.

Lyndoch was born on the sweat of ordinary people like Mate.

The Lyndoch board, led by chair Sue Cassidy and vice chair Kerry Nelson, has now decided that these ordinary people are no longer welcome and membership is by invitation only.

They don’t want people like Mate. If Mate was alive and had applied, she would not have made it through.

Such is the new corporate Lyndoch, where residents are customers, and progress is measured in concrete.

It is a community owned asset that has no community members.

And nobody knows why.

Tomorrow night I will write the responses from our community leaders – MPs Dan Tehan, Roma Britnell, Bev McArthur, Mayor Vicki Jellie and the Warrnambool City Councillors – to the blanket rejection.

Thanks for hanging in here this week. On we go.

Carol Altmann – The Terrier

This is Janet Dunn.

Janet is among the 115 people on the roll call of the rejected – those who have been denied membership to Lyndoch Living aged care.

If ever there was a case study of the absurdity of how the current Lyndoch board decides who becomes a member, it’s Janet, because Janet used to be a member.

In fact Janet worked at Lyndoch for 10 years as the Director of Community Services (1992-2001), during which time she developed and managed nine community programs from five offices across southwest Victoria.

Janet was also in charge of coordinating the initial accreditations for both the Lyndoch Nursing Home and Community Services, before her career took her to Melbourne.

Since leaving Lyndoch, Janet has managed several nursing homes –  both private and not-for-profit – and, unlike Lyndoch in recent months, has never failed any standards.

A quick look at Janet’s Linkedin profile reveals she has managed up to 300 staff, has in-depth knowledge of the aged care accreditation and funding systems, has worked on several state committees, including Ministerial Advisory Committees, and holds several post grad qualifications, including an MBA.

Oh my goodness.

Not only should Janet be a member of Lyndoch, she should be urged to nominate for the Lyndoch board at the AGM on 26 October.

The board, which has two vacancies and only one person with any nursing or aged care experience, needs people like Janet.

But while Janet has 30 years experience in aged care management, she is not able to become even a member of Lyndoch.

Why?

What is the criteria?

Did chair Sue Cassidy (Unisexcuts) and members Andrew Paton (WCC director), Kerry Nelson (former MPower CEO), Ron Page (dairy industry), Lorraine Milenik, Prof Rob Wallis and treasurer Kane Grant (Sinclair & Wilson), decide that because The Terrier was urging people to apply, that anyone who did apply was immediately ruled out?

Was that the criteria?

If so, what a wasted opportunity for Lyndoch to re-open its doors to the community, including to some extraordinary talent, like Janet, Marie Bird and Kate Sloan.

I have never met Janet and I only discovered her background after she commented on The Terrier Facebook page, but like the other 114 people, Janet’s application was dismissed without comment.

The board can do this under the Lyndoch Constitution and there is nothing, it seems, us mere mortals can do about it.

But surely it is wrong, so wrong, that a community owned asset can be controlled by a board that has no obligation, or desire, to explain itself.

Given this, I would like to see the whole board put up for re-election on 26 October.

Imagine that: a fresh start.

Lyndoch could then open up itself up to nominations from existing board members AND the general public, just like the “good old days” of three years ago.

It won’t happen, of course.

Why?

Because Lyndoch has shown it’s now fearful of any involvement or examination by the very community it was set up to serve.

How did it come to this?

Carol Altmann – The Terrier

Meet Marie Bird, another highly skilled member of our community who has been locked out of joining Lyndoch Living.

Marie is among the 115 people who have been denied the right to become a simple member – not even a board member – of Lyndoch, our community owned aged care home.

Her application, like that of experienced nurse Kate Sloan who I wrote about last week, was rejected by the board without consideration or comment.

Let me tell you a little about Marie, who has lived in Warrnambool for 24 years.

She is a highly successful businesswoman (The Bird Group), a volunteer, philanthropist, a former member of various boards and committees, and currently the human resources director of her business involving the management of more than 500 staff.

On top of this, Marie has had personal experience in building community links with aged care.

In 1985, Marie set up an adult learning program in Port and South Melbourne that included close contact with the SouthPort Aged Care Community Nursing Home.

“The nursing home had an open door policy towards the community, resulting in some amazing opportunities for its residents,” Marie told me.

Through her work as an Outreach Community Education Officer with Prahran TAFE, Marie introduced a program that allowed the nursing home residents – along with people, who for whatever reason, were housebound – to re-engage in learning.

“The strength of this program, which went on for many years after I left my job, came from the local community’s involvement…which included the SouthPort Aged Care Nursing Home,” Marie says.

“This experience has stayed with me for more than 30 years, so to think Lyndoch Living – who until recent times nurtured this model of operation – has now shut itself off from its community just saddens me no end, hence my desire to see Lyndoch remain as a community based facility.”

In a normal world, Lyndoch would welcome Marie – with all of her skills and all of her business nous – as a member.

But no, Lyndoch doesn’t do normal.

Her application, like all the others, was metaphorically dumped straight into the bin.

The board made this decision.

So why would Lyndoch chair Susan Cassidy, hairdresser and owner of Unisexcuts, reject Marie Bird?

Why did deputy chair Kerry Nelson, the former (now retired) CEO of MPower, think Marie was a bad choice?

And treasurer Kane Grant, who works for Sinclair & Wilson? What was his reasoning?

And retired Deakin University academic Prof Rob Wallis?

And former nurse educator Lorraine Milenik? What were her concerns?

And Ron Page, an operations manager with the Australian Dairy Farmers Corp?

And last, but not least, why would Andrew Paton, the Director of City Growth at Warrnambool City Council, reject the application of one of Warrnambool’s leading businesswomen?

There are no explanations; the board can offer only silence.

The Lyndoch AGM will be held on 26 October and nominations to become a board member close two weeks prior.

There are two vacancies on the board and – personally – I would love to see Marie nominate for one of them, but she can’t, because she is not a member, which is a pre-requisite.

In reality, nobody can nominate for the board, other than those ‘tapped on the shoulder’ by the existing board members.

For a community owned aged care home to behave in this way should be unacceptable.

And yet, it seems, those with the real power to challenge it, accept it.

I wonder what it will take for the charade to end?

Carol Altmann – The Terrier

And so it comes to this – the Lyndoch Living board has kicked the community to the kerb with a mass rejection of membership applications.

The official letters began arriving in the post today.

Among those rejected was Kate Sloan, (pictured).

Kate has worked in the emergency department of South West Health Care for 20 years, including 13 years as nurse unit manager.

She has been a registered nurse since 1986 and an endorsed nurse practitioner for 14 years.

Kate also has post-graduate qualifications in emergency nursing, health management and forensic nursing.

She has hospital certifications in critical care and midwifery.

Kate wrote all of this on her Lyndoch membership application form, even though there was no box for such detail, to show the board that she might have something to offer as a member.

But Kate was considered not good enough.

She was not considered worthy of becoming a mere member, let alone ever considering becoming a board member.

The decision to reject Kate was made by Chair Sue Cassidy (hairdresser), Kerry Nelson (former CEO Mpower), Andrew Paton (WCC director City Growth), Ron Page (dairy industry), Kane Grant (Sinclair & Wilson accountant), Lorraine Mielnik (retired  nursing lecturer) and retired academic Prof Rob Wallis*.

No reason has to be given, and the board provided none.

Kate is not alone.

From what is unfolding so far, all 115 applications from the community membership drive last month have been rejected.

The Lyndoch board has – so far – not found one single person from the applicants that they consider worthy of joining Lyndoch.

Not one.

In my view, this board no longer represents the community.

From its actions over the past 12 months and particularly now, it has proven it has disconnected completely from the community that created and nurtured Lyndoch Living for more than 60 years and which still owns it.

That is disgraceful.

Instead of standing up and speaking up, the board is a part of Lyndoch’s determination to avoid community scrutiny.

It is an accomplice – not an ally – as it watches the community lose control of a community owned asset.

Again, in my view, this is disgraceful.

The community is no longer needed or wanted on a rocket ship that has its nose turned toward the ground and is losing senior nursing staff at a time when it needs them most.

Perhaps, as some have been speculating, it’s all a path to Lyndoch being privatised.

I used to think that was outlandish and would never happen. Now, I’m not so sure.

Because, until now, I believed that the community would never LET it happen.

I have come to realise the community has no – official – power to stop it.

The board has complete control over who it lets in, and who it keeps out, and you are being kept out.

And so come the next Annual General Meeting at Lyndoch on 26 October, there will be no invitation for you to join in.

I doubt you will even be told the date, which is why I am publishing it here.

There will be no questions from anyone outside of Lyndoch itself.

Anyone who hopes to nominate for the board, can’t, because you have to be a member first.

The AGM will be an entirely closed shop and, if you are lucky, you might get to watch it on Youtube a week later.

Despite the odds, I am not giving up on Lyndoch without a fight.

Because Lyndoch doesn’t belong to Sue, Andrew Prof Rob, Kane or Kerry. It doesn’t belong to the Lyndoch CEO or executive, and it sure as #$@$ doesn’t – yet – belong to BUPA.

It belongs to Warrnambool.

As a journalist, I can write about this as The Terrier.

But as a member of the community who has a strong connection to Lyndoch, like so many of us do, I will be once again writing to MPs Roma Britnell, Dan Tehan and  Minister Luke Donnellan and asking for their intervention.

The community has done all it can to fight for our aged care home: we need help.

In the meantime, if you have had your application rejected and are willing to be mentioned here, please get in touch.

* The chair and board was contacted earlier today for comment. It had not responded by deadline.

Carol Altmann – The Terrier

A short post tonight:

I recently learned that the $24 million medical clinic being built at Lyndoch Living did not go to tender.

I asked Lyndoch for comment on why it did not put the biggest project in its 69 year history out to tender so it could comfortably know it had received the best possible value for money.

There was no response from the Lyndoch chair.

There was no response from the Lyndoch media unit on behalf of the executive.

More than 1000 people are now asking questions about the purpose and financial viability of this medical clinic project, but no answers have been forthcoming.

You know, I used to fear that the Warrnambool community would lose control of Lyndoch, but it already has.

It lost control, without knowing it, almost three years ago to the day – 31 July 2018 – when the board and three other members of Lyndoch voted to tear up the old association rules that had been in place for decades, and become a company.

Lyndoch Living Inc became Lyndoch Living Limited.

It has not advertised publicly to fill a board vacancy since.

Under the new rules, it doesn’t have to. It could, but it chooses not to.

It has also not accepted a single membership application from the general public: even the current Mayor Vicki Jellie AM was rejected.

It has not publicly advertised its AGM since because under the new rules, it doesn’t have to. It could, but it chooses not to.

Snap, just like that, Warrnambool lost control of its aged care home and the right to have any meaningful input into its future.

The new constitution that governs Lyndoch Living Limited is being used to keep you quiet: we are the constrained without consent.

That’s all you need to know.

[I have turned comments off on this post, because Lyndoch Living is sending me lawyers’ letters; this time it’s not about my words, but yours. Lyndoch has access to ongoing and considerable funds to launch legal claims on behalf of individuals. I don’t. Given this, I am turning off all comments on Lyndoch pieces for the time being.]