Carol Altmann – The Terrier

It’s a month since South-West MP Roma Britnell asked to meet with the Lyndoch CEO and board to discuss explosive allegations of bullying and intimidation that emerged through an anonymous staff survey, but the response so far has been crickets.

Roma, Roma, I know how you feel, but I am not the elected representative for South-West Victoria!

Maybe the yellow sticky note  – “Call Roma” – fell off the CEO, Doreen Power’s, desk.

Perhaps the board chair, Kerry Nelson, didn’t pop a reminder – “Call Roma” – into her Google diary.

Whatever the case, Roma is still waiting and I find that extraordinary: to ignore a journalist is one thing, but to ignore an elected official of Parliament, wow.

“A request for a meeting was made in mid-March and to date that request has not been responded to,” Roma said in a written response to my questions today.

Roma, however, is prepared to cut the Lyndoch hierarchy some slack because of C-19.

“Given the current situation with COVID-19 and the various restrictions in place, I understand a meeting would be difficult at this time and I will again seek a meeting with the CEO and Board chair when various coronavirus restrictions are lifted,” she wrote.

So, Roma is not giving up: questions will be asked about the allegations and what is being done in response.

This is the message that all those who have contacted Roma about their concerns around Lyndoch need to hear. 

She is not giving up, and neither am I, because the descent of C19 doesn’t mean the allegations of bullying and intimidation just disappear, of course they don’t.

In fact it busts my heart to think that the people who were brave enough to raise these allegations in the survey are most likely still there at Lyndoch, working hard, doing their best, sucking in their own stress, while the Lyndoch board is too busy, it seems, to turn their mind to them.

They are too busy, it appears, to set up a Zoom with Roma.

Far too busy dealing with, I can only guess, the future of the Warrnambool Medical Clinic, where fresh contracts were due to be signed by the end of this month.

We have C19 crickets on that too.

Lyndoch, meanwhile, remains in full lockdown, having decided not to go with the Federal Govt recommendation that up to two visitors per day, per resident, can be allowed in under certain conditions.

According to a statement on its website today, Lyndoch says it’s being extra cautious in case of a second spike of C19 after Easter.

And yet…

And yet the CEO still travels out of Warrnambool each weekend, including over the Easter period, and returns to Lyndoch.

We can only assume that the board is content with that situation too, perhaps we could ask them.

Oh, wait…..

Carol Altmann – The Terrier

Today is National Anti-Bullying Day and Lyndoch Living has marked the occasion with a petition to shore up support for its CEO…who has been accused of bullying, intimidation and manipulation.

Having read last night’s Terrier piece which revealed the explosive bullying claims against the CEO, Lyndoch staff arrived at work this morning to find a petition being circulated from the CEO’s inner circle.

The petition didn’t encourage staff to demand action on the claims, but, instead, pledge allegiance to the CEO and ask the Lyndoch board to publicly acknowledge the staff’s fear love and isolation support.

Well of course! Pass the pen!

The poor staff – many of whom have already spilled their guts in the anonymous staff survey – didn’t know what to do.

Should they sign it – and declare a false allegiance – or shouldn’t they, and face being the next pinball to be metaphorically bounced off the walls until their head hurts?

If this is not bullying, then I have lost my judgment. I doubt this is even legal, but it is most definitely desperate.

Very desperate. 

Speaking of legal, if anyone within Lyndoch was gathering material for a compensation claim against bullying and harassment, I suspect they would have photocopied this petition and added it straight to their file.

Because the Lyndoch staff have already spoken up against bullying as best they can.

More than 140 staff filled out an anonymous staff survey that was ordered via Lyndoch’s very expensive lawyers, K&L Gates, and compiled by a Melbourne consultancy called ‘Working Together’. (Ka-ching! $$ Ka-ching!)

The damning survey results were sent to the Lyndoch CEO in January and given to the Lyndoch board in February: they have read them, and done nothing.

As I wrote last night, 15 people in that survey said that:

“the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing. They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

 

That is mind-blowing, but there is more.

Here is another snippet:

“Two thirds of (the 147) respondents said that in their opinion, Lyndoch’s values are not upheld within the organisation.

…there were issues in regard to the CEO specifically not upholding Lyndoch’s values, with a couple of respondents stating they have been directed by the CEO to ignore behaviour that is inconsistent to the values and for employees to just ‘deal with it’.”

 

So the CEO allegedly doesn’t uphold the values of Lyndoch and says the staff should ‘deal with it’.

Okaaay….

And here is another:

“Just under a quarter of respondents said that Corporate staff were not welcoming, that some Corporate staff would not help unless it benefited them and there was an ‘us and them’ mentality that impacted on all of Lyndoch’s values…This was seen to be behaviours from the CEO that filtered down.”

 

So the corporate staff have to “kiss up and kick down”. (thankyou, JD, for that line)

And one more:

“Comments were made in regard to people who were beneficial to the organisation being ‘pushed out’ due to the mismanagement of bullying behaviour they had either witnessed or endured. A few employees stated that there was a culture where individuals who reported bullying were ostracised and created a target on their back with upper management”.

All cheery stuff. Pass me the petition!

You get the picture and maybe one day the inner sanctum of Lyndoch Living might release the whole document so you can get the whole picture, but I doubt it.

They have more important things to do, like draw up petitions and hire a consultant to soak-rinse-wash-bleach-and-spin all of the bad news into good news, leaving the Lyndoch power base sparkly clean and stain free.

(A favoured consultant from out of town was seen leaving the Lyndoch building again today. I wonder why they were there?)

When there is a steady flow of the same allegations, things inevitably start to stick and it all, eventually, comes unstuck.

Now that powerful people are taking note, including MPs Roma Britnell and Dan Tehan, many people feel that day is fast approaching and, for the sake of our wonderful Lyndoch, I hope they’re right.

Happy National Anti-Bullying Day.

#nomorebullying #standup #speakout #staystrong

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Carol Altmann – The Terrier

South West Coast MP Roma Britnell is taking action in response to a leaked copy of an explosive Lyndoch Living staff survey.

Could this be the moment when someone with power grabs the wheel and steers HMAS Lyndoch away from the iceberg?

Many of the long-suffering staff – past and present – will hope so.

Before I give you a snippet of the damning survey responses (brace yourself), I asked Ms Britnell if she had received a copy and what she intended to do about it.

She could have said, “sorry, Terrier-blogger-journo-social-media-brat, no comment”.

But, in a statement to The Terrier today, Ms Britnell said she was concerned, and that the survey mirrored issues raised by a number of people she had spoken to over recent months.

Ms Britnell said she will now meet with the Lyndoch board and CEO to ask what is being done. This is significant, because MPs don’t wade into troubled waters easily.

I can also confirm that the federal Member for Wannon, Dan Tehan, has asked the Aged Care Quality and Safety Commission to investigate concerns raised earlier by constituents.

This, as we know, comes on top of growing unease among staff at the Warrnambool Medical Clinic, who – I suspect – are starting to understand why two GPs quit last April when that clinic was sold to Lyndoch Living for a total of $1.6m.

The WMC Practice Manager has also resigned and leaves in two weeks. (“Ahoy me hearties, iceberg ahead!”)

First, here is what Ms Britnell had to say in full:

“I received a copy of the report via email on Tuesday morning and had some concerns about its contents.

I am now seeking a meeting with the Chief Executive Officer of Lyndoch Living and Members of the Board to discuss these matters.

I also note I have been approached by several different people over the past few months who have shared with me concerns which relate to the matters contained in the report.

Lyndoch is a vital institution in our community and it’s really important it retains its long held reputation as a high quality home for the elderly and a great place to work.

That’s why it’s important concerns raised by staff or residents are appropriately addressed – that is information I will be seeking from the CEO and Board. “

 

One wonders how much longer the Lyndoch board can continue to deny the obvious, which leapt off the page in the leaked confidential staff survey.

Lyndoch received the survey results in January, they went to the board in February, but still it has done nothing to address the damning assessment of the CEO’s leadership that was contained within.

Here is a snippet which I believe people need to see in the public interest, not just the watered down version as reported in the Warrnambool Standard:

“A small sample of around 10-15 respondents stated that the CEO’s culture of intimidation, manipulation and bullying greatly impacted their safety, health and wellbeing. They said they witnessed her bullying others and making decisions in regard to her own self-interests and not the organisation as a whole.”

Read that again. Up to 15 people is not a “small sample”. That is shocking, especially when you consider the Lyndoch corporate area has about 40 staff in total.

For even one person to claim to be enduring the “CEO’s culture of intimidation, manipulation and bullying” is one too many.

To have 10 to 15 warm-blooded, real people feeling that their “safety, health and well-being” is suffering, is disgraceful.

And what has been done in response?

Instead of leaping into action, Lyndoch hired a consultant – yes, another big fat fee on the public dime – to offer the board a counter assessment of the results:

“Look, over there! Over there! Nothing to see here!”

In LyndochLand™ , it’s the fault of the senior staff, the older staff, the kitchen staff, the person who takes out the bins on a Friday, the woman walking past the Lyndoch Milk Bar, the person who posted a nasty comment on Facebook, a pesky little journalist….anybody, anybody, but the person at the very top of the tree.

Is that a cover up, pure spin or clever public relations?

I don’t know, but what I do know is that the board – at the end of the day – will wear any consequences of not acting decisively.

The board are the people who are at risk of serious reputational damage. In light of these survey results, they can no longer say that they didn’t know.

And it is poor Lyndoch, owned and loved by the community for 60 years, that could face both reputational and significant financial damage.

Compensation payouts of hundreds of thousands of dollars are being awarded to individuals who have suffered workplace bullying and harassment. This is not a game.

On top of that, consider this: if the iconic Warrnambool Medical Clinic was to fall apart because of similar issues filtering into its workplace, then there is no more “goodwill” and Lyndoch will have paid close to $2 million* for fresh air.

All this before even a sod is turned on the new $12 million medical centre to be built at Lyndoch to house the WMC and up to 20 GPs.

The pushback against those who dare to speak up and out is enormous – it’s all just a “social media” beat up – and meanwhile the HMAS Lyndoch lurches ever closer toward the iceberg.

At least now Ms Britnell and Mr Tehan are helping to lower the lifeboats.

There is a Lyndoch board meeting next Tuesday: we can only hope that the board leaps in and starts paddling.

*The $2 million includes $1.6m for the WMC and $300,000 for the Health Spot, plus purchase fees and charges.

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ANALYSIS – Carol Altmann

The attempted shaming of three Warrnambool City councillors for speaking to a journalist is yet another step toward shutting off information to the public.

And if you care about freedom of speech and freedom of the media, then the events of the past few days should be very troubling.

First, some background.

Late last week, the agenda for this Tuesday’s council meeting was released and contained a report given to chief executive officer Bruce Anson from the Local Government Investigations and Compliance Inspectorate following its investigation into the leaking of confidential council documents to The Age early last year.

The inspectorate concluded that it could not determine who leaked the documents.

But it did conclude that three councillors – Brian Kelson, Peter Hulin and Peter Sycopoulis – met with a journalist from The Age the night before it ran the first of several stories about links between then-Premier Denis Napthine and Midfield Meats owner, Colin McKenna.

It was not hard to reach this conclusion, because the councillors told the inspectorate about this meeting.

After all, it has never been an offence for an elected official to speak to a journalist and it happens every day.

The assumption, of course, is that the three councillors used this meeting to hand over secret documents, but this is wrong.

The Age journalists, Royce Miller and Ben Schneiders, have issued a statement to say that they were already in possession of the documents before this meeting.

How did they get the documents? Who knows, but in a world dominated by public relations officers and media managers, leaks and whistleblowing are often the only ways that information in the public interest can come to light.

The inspectorate knew the three councillors had done nothing illegal, and it prepared a confidential report naming the three councillors that could only be released with the approval of the CEO, Mr Anson.

Ironically, Mr Anson decided to make this confidential report public, and included it in the agenda. In other words, what is and isn’t kept confidential by council is entirely at Mr Anson’s discretion.

A front page headline by The Standard followed but, in what I believe is unprecedented for a newspaper, it didn’t defend the profession of journalism that relies on research, well-placed sources, whistleblowers and leaks, but instead leapt on the “revelation” that three councillors had met with a journalist, as if this was a crime.

Its sycophantic editorial went even further and defended the former Premier against such “damaging” behaviour, saying that he must “be itching” to ask what was discussed between the councillors and The Age journalists.

This is coming from an organisation that knows the trust between a journalist and a source is fundamental to flushing out what those in power don’t want you to know, but is in the public interest: like the fact – as reported by The Age – Dr Napthine (and our Federal MP Dan Tehan) held shares in a racehorse with Mr McKenna.

A compliant newspaper and a media-managed council is a powerful combination in a regional city, and it could soon get even worse.

Lost within the story is a recommendation by the inspectorate that the Warrnambool City Council put its boot even harder on the neck of elected members.

It has suggested – and the council will now consider – changing its media policy so that councillors MUST tell the council’s communications manager, Nick Higgins, when they speak to a journalist, about anything.

What right has a government inspectorate got to try and gag elected councillors?

It is an outrageous recommendation and one designed purely to ensure that the only information released to the media (and therefore, to you, the public) is that which suits the council’s chief executive or the mayor of the day, whoever they may be.

This closing down of voices in local government is a growing trend across Australia, and comes as newsrooms are shrinking.

Indeed academic papers* have been written on this increasing secrecy and the restraining of elected members by tightening a council’s media policy.

We need to ask ourselves, who does such secrecy benefit? It is certainly not intended to benefit you, the humble ratepayer.

No, it is designed for councils to move more and more information behind closed doors so that decisions can be discussed – and made – by those with power without any “distractions” from the public.

This means decisions, when they are made public, are virtually a fait accompli, such as the nine-storey apartment block proposed for 1A Liebig St, or the sale of land to Midfield for an enormous milk processing plant.

And it is designed to keep all of the potential “hot spots” under wraps, such as the true state of affairs of the Fun4Kids festival finances, or the declining patronage at Flagstaff Hill, or the actual salary package paid to the chief executive, or who was invited into the May Races marquee...

We here at Bluestone Magazine have already been cut off by the council’s media unit: our questions now go unanswered and our requests for interviews with certain council staff are denied.

This is what happens when you don’t play by the rules or you refuse to stick to “the message” – but Bluestone will keep investigating nonetheless.

Warrnambool should not be distracted by the public shaming of three councillors for talking to the media – this is not the problem. The much more worrying issue is the move to stop councillors talking to journalists at all.