Inside Lyndoch Living and why we need to be worried

Just weeks after the resignation of then Seymour Health CEO Doreen Power, a record crowd of more than 300 people turned out to a public meeting held in Seymour to address the many troubles of the hospital.

Carol Altmann – The Terrier

This Lyndoch Living story has gone to places that I never expected it to go and that includes wading into the work history of CEO Doreen Power which, to be frank, is why I am so troubled by what is unfolding here.

I will write more about Ms Power’s back story in the near future, but for now I just want to lay out the context for my concern and why I am latching on to this story for the long haul.

In the seven years before Ms Power became CEO of Lyndoch in December 2014, she held three senior positions:

First as CEO of Seymour Health for almost five years before resigning in May 2012 in the face of a virtual uprising by the small town of 7000 people.

Then as CEO of Plenty Valley Community Health for less than two years, before an interim CEO was appointed in December 2013.

And, lastly, working briefly as Director of Nursing at Tweddle Child and Family Health Service until that role was taken over by another person in February 2014.

I have spent many hours researching and talking to people about Ms Power’s time at Seymour and Plenty in particular and a disturbing pattern has emerged, one which I believe is being replicated at Lyndoch:

– a culture of bullying and dismissal

– extremely low staff morale

– a compliant board or attempts to create one

– an impact on residential care and services

– a culture of secrecy and a lack of transparency

 

Journalists, I can tell you, don’t have either the time or inclination to go digging into people’s work history unless it is relevant to a story unfolding now.

Ms Power’s back story is absolutely relevant and it is why I am committed to writing all that I know – based on a huge amount of research and dozens of interviews – because you need to know.

We need to know because Seymour Health and Plenty Valley Community Health, in particular, are the red flags.

Both took years to recover.

The opening sentence of the chair’s annual report to Plenty Valley Community Health, the year after Ms Power left the organisation. Ms Power was less than two years in the position.

Thanks to your help, I am going to pick apart what is happening at Lyndoch – all of it – because Lyndoch was set up by the community, to care for some of the most vulnerable in our community. Full stop, end of story.

Over the coming weeks, I am going to write about:

where Lyndoch is heading, its priorities, the breaking down of resident care, its venture into building and running a commercial medical clinic, who is paying for what, who is running what, who is in charge of what, whether Lyndoch is still primarily a charity and public benevolent institution, how the board is handling complaints, the change of the Lyndoch constitution, how the board is chosen, how the public can become members, the lack of transparency around its full financials, its support for gambling via a horse race, other sponsorship deals, potential conflicts of interest, who is involved in the new company Lyndoch HealthCare, and anything else worthy of forensic examination.

I will also be telling you much more about Ms Power’s time at Seymour Health, and Plenty Valley Community Health, and explore how she became employed by Lyndoch.

Lyndoch CEO Doreen Power having won the inaugural Aged Care CEO of the Year by Australian Healthcare Week awards in 2019. Lyndoch chair Kerry Nelson and Director of Nursing Julie Baillie also attended the Sydney event. Image: Lyndoch Living.

It’s going to be a long, slow haul, but it is an essential one.

It’s going to be tiring work, but we have done this before, you and I – the terriers and The Terrier – and we know we can make a difference.

We can be a voice for the workers (past and present) and the residents and for the Lyndoch we know and love, and together we can step up to where the majority of the board seemingly refuses to go.

If there is one thing I have learnt from my research around Seymour and Plenty Valley, it is that we need to start now.

Strap yourselves in and on we go.

More soon.

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Is Lyndoch Living stitching up a deal for Scoborio Reserve?

Part of the Scoborio Reserve public land that fronts the Hopkins River and sits next to Lyndoch.

Carol Altmann – The Terrier

My team of trusty terriers tell me Lyndoch Living is stitching up a deal with the Warrnambool City Council to take over a piece of prime public land: the Scoborio Reserve on the Hopkins River.

Scoborio Reserve sits off Hopkins-Otway Road between Lyndoch and Proudfoot’s Boathouse, part of the Peek Whurrong lands, and covers almost 3 ha of prime waterfront real estate.

This is public space.

As we know, Lyndoch Living is in the throes of rolling out a $100 million masterplan over the next eight years, but there has been no mention publicly – so far – of Scoborio Reserve being a part of the mega expansion.

The elected councillors have also not had any recent briefings about the proposal.

Despite this, I have now had three good sources tell me that, behind the scenes, discussions between Lyndoch Living, the WCC officers and Mayor Herbert are well advanced and that a formal proposal is being put together.

Cr Sue Cassidy is on the Lyndoch board, so I can only assume that she would also be well across any Lyndoch plans to expand into public space.

The council’s City Growth Manager Andrew Paton is also on the Lyndoch board.

The official line from the council today is that “council has not received any formal request from Lyndoch Living in relation to acquiring any part of Scoborio Reserve”.

Read that sentence very carefully.

“Any formal request” does not rule it out. It just means that it is not in writing, yet.

In fact what happens these days with so many council decisions is that deals are all stitched up behind closed doors and we, the public, are left to play catch up.

Instead of being included in the process from the start, we are left to fight it at the end.

There are six things that make me think this Lyndoch deal is real:

the sudden desire by the WCC to formally name the unnamed road that services the Scoborio Reserve. This could be a coincidence, of course;

the council also saying it received a suggestion (from who?) that the road be named after George Rolfe, who once owned the Lyndoch land;

suggestions that Lyndoch has been interested in building a childcare centre next door to the aged care home;

that this centre would be run by a private operator;

Cr Herbert’s belief that the council should not be in the business of running childcare centres and they should be privatised;

that the council is now in the business of trying to sell off public spaces: just ask the good people of Swan St, who this year had to put up a fight to save their patch of green space.

 

The word “public” is fast losing its meaning in Warrnambool.

This is public land. It is a reserve. It should not be for sale, “gifted”, or given away for virtually nothing.

We are watching.

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WCC suffers mortal wound in Mayoral election bloodbath

Cr Kylie Gaston watches on as Cr Peter Hulin explains why the councillors deserve to be sacked. Image: Annie Cairn Terrier.

Carol Altmann – The Terrier

The Fallout: Oh, if looks could kill.

How on earth does the W’bool City Council come back from the Mayoral showdown?

On Monday night there were more knives out than an episode of Masterchef; more blood on the floor than the Red Wedding, if thankfully of the invisible variety.

(If you missed the audio, it is a must listen. You can find it on the WCC website).

The truth is, it can’t recover.

You can’t un-say that someone betrayed you, that you were set up, that you were manipulated, or that the place is run by two political wolves in Crs Gaston and Neoh who urge you stick with them, then eat you up for breakfast.

You can’t un-say, as our Mayor elect did in a phone call, that you did a c*** act.

So here we are, right back to square one after three years, with a council split right down the middle.

For the council to keep blaming the media for eating its own head off is ludicrous.

This is a shambles all of their own making and it’s the natural outcome of backstabbing, disloyalty, power plays…and an obsession with control.

It is the sort of political bastardy that might happen when you are running for state politics, but it doesn’t wash here.

So the council will limp along with one arm and half a leg, like the Black Knight from Monty Python’s Holy Grail (“a mere flesh wound, sire”), until we get to the next election.

That election is 12 months away, but the search for fresh candidates must start now.

Who would you like to see re-elected? And who do you know who should be there? Your time starts now. #election2020

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Time to ask the tough questions of those in charge

Powerhouses: Warrnambool City Councillor Sue Cassidy and Lydnoch CEO Doreen Power at the 2019 May Racing Carnival. Image: Lyndoch Living.

Carol Altmann – The Terrier

It’s a big week coming up for these two women.

One of them quietly holds a lot of power in Warrnambool and the other is Councillor Sue Cassidy.

Let’s start with Cr Cassidy, on the left, who tomorrow night will front the Warrnambool City Council and tell us why she should be Mayor.

Cr Cassidy becoming Mayor is the best thing that could happen to Warrnambool for the next 12 months, because she could finally break open the grip that has strangled the place for a decade.

Credit card abuses, bullying, boys’ clubs, budget blow-outs, over-the-top fees, fines and charges, and an assortment of other dodgy dealings don’t happen unless you have a majority of compliant councillors.

These are the ones more concerned about building their public profile, or not causing a fuss, or staying in sweet with the CEO.

Last week, Cr Cassidy told it like it is. No wonder former CEO Bruce Anson didn’t like her.

And it is for this very reason, of course, that she won’t be Mayor unless Tony Herbert pulls the pin and decides to rest and look after himself. I hope he does.

He is running for all the wrong reasons.

I disagree with many decisions that Cr Cassidy has made as a councillor, but if she can drag the bullshite into the light for the next 12 months, she has my vote.

Which brings me to the woman on the right, Doreen Power, the CEO of Lyndoch.

This Tuesday at 4pm, Ms Power will front Lyndoch’s 67th AGM at Lyndoch, not that you would know it, because I haven’t seen a word of it advertised.

But this is an important meeting.

We will be able to learn if the $1.77 million deficit recorded last year by Lyndoch has been turned around.

We will hopefully find out more about where the $100 million is coming from for the eight-year masterplan.

It’s also a chance to dig into where the money collected by Lyndoch from the residents and governments is actually going.

And it is a chance to learn how staff shortages, poor staff morale and the divide-and-rule work environment that has developed within Lyndoch over recent years is being handled.

I am building a series of stories on these things as we speak.

As it happens, Cr Cassidy is also on the board of Lyndoch.

I am counting on her to ask these questions with the same rigour and don’t-give-me-that-rubbish approach that she wants to apply to the WCC.

After all, we don’t want a Lyndoch board full of people more concerned about building a public profile, or not causing a fuss, or staying in sweet with the CEO.

Yep, it’s a big week and the bummer is that I won’t be at either meeting because I have been invited to a Google conference in Sydney to talk about the importance of things like The Terrier to small cities like Warrnambool.

I will pick it all up when I get back. See you then.

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WCC tearing each other’s heads off in mayoral race

Behind-the-scenes tensions among councillors have exploded into a full-blown battle in the fight to be Mayor. Image: Game of Thrones.

Carol Altmann – The Terrier

Isn’t the selection of Warrnambool’s next Mayor going well!

As of next Monday, we are most likely going to have a Mayor in Cr Tony Herbert who doesn’t want to be Mayor. Woo hoo!

Tony has told his fellow councillors he is tired, not sleeping at night and he doesn’t want any more of the stress that comes with leading a city that is finding its voice, even if it pays around $77,000 a year.

Tony is done with the top job and fair enough.

But wait, you can’t just leave, Tony, because the Mayoralty is not about putting people INTO the role, but keeping people OUT, don’t you get that?

This is why Cr Peter Hulin will never, ever, ever be Mayor, even though he is the second-most experienced councillor in the joint.

And this is why Cr Robert Anderson became Mayor five minutes after he was first elected and bumbled along as best he could for the first 12 months.

And this is why Cr Sue Cassidy won’t be allowed anywhere near the big chair, despite leaving the meeting with her fellow councillors last Monday night thinking she had the gig.

I heard she even opened a bottle of bubbles when she got home.

Sorry, false alarm, because Tony also went home, sat down, probably swigged a giant scotch, and realised he wanted to be mayor after all. Yeah, right.

Barry the Bullshite Detector can smell a political power play at 100 paces and senses his fellow political animals, Crs Kylie Gaston and Michael Neoh, were all over Tony’s change of heart.

If Cr David Owen was well enough to be the next Mayor, he would have been their choice.

But with Cr Owen out, Cr Anderson out, themselves out (unless Mike was mayor for the 400th time), and Cr Herbert out, the unthinkable loomed: a loss of control.

And we can’t have that.

So Tony has booked into the Hotel California and propped himself up for another round.

Ah, such is democracy, Warrnambool style.

If there was ever a case for the direct election of Mayors by the people, rather than by the power brokers, it is this one.

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