Carol Altmann – The Terrier

Tonight I can reveal that a group of Lyndoch staff tried to alert the Lyndoch board to a looming staff crisis more than a year ago, but was ignored.

An explosive letter has emerged that was written by a group of experienced staff to the Lyndoch board on 2 April 2020 – 18 months ago.

The letter was delivered to the board via a trusted intermediary, a Warrnambool GP.

Staff are forbidden under Lyndoch policy to approach the board directly, but the authors, who represented a cross-section of Lyndoch, clearly felt they had no choice.

“It is with grave concern that we feel compelled to formally address the Board of Directors of Lyndoch Living,” the letter begins.

“Our knowledge that this direct communication may lead to employment termination must also demonstrate the gravity of our actions and the reason we undertake this anonymously,” it says.

Between them, the letter says, the authors have more than 50 years experience in aged care and they came with a warning:

“Over the last four years we have seen a significant deterioration of staff morale, and poor and highly detrimental decision making…,” they write.

“This has resulted in a very poor culture, significant stress and distress among staff, sick leave and resignations”.

Let’s just stop there for a moment.

I wish I could publish the entire letter, but Lyndoch is too litigious for me to take that risk, so what follows is my edited version of what the authors outline as their issues of major concern, the alleged causes and the request for action.

The staff tell the board that they tried to raise their concerns through the normal channels, but have got nowhere.

In fact the situation only got worse.

“Unfortunately we have met with obstruction, denial or dismissal at each point,” they write.

Either a lack of action or consequences for speaking up, meant other staff remained silent, which led to more “inappropriate and detrimental behaviour”.

The authors say they turned to two politicians for help who were alarmed by their claims and urged the staff to contact the board directly.

So they did, via a letter that could not be more direct.

They urged the board to do a “fearless review” of Lyndoch Living that would include three things:

1. Engage an independent company to undertake a cultural staff survey. (The) previous cultural review was prepared for the law firm that represents Lyndoch Living.

2. Ensure that the recommendations within the independent survey are tabled, considered and actioned by the Board;

3. Engage an independent forensic accountant to review appropriate resident related expenditure and review the current investment portfolio and commitments in line with a not-for-profit culture.

And at the end of the letter came the kicker.

The authors offered to meet with the board, to show their faces, and to step away from anonymity.

They would do this, they said, provided they could be protected from any threat to their jobs, and assured confidentiality.

This is huge.

Anybody who knows a Lyndoch worker who wants to speak up, but doesn’t, knows that the number one reason given is fear of being targeted, or losing their job.

The courageous staff behind this letter swallowed that fear because they believed if they did nothing, the situation would only deteriorate.

They decided to trust the board.

So they wrote their letter, they had it delivered via the GP and they waited for a response via the same intermediary.

And nothing happened.

They didn’t get a reply, much less an invitation to come and talk with the board in confidence.

I know the board received the letter and I know it was discussed, but it went no further.

The board stayed silent.

And the brave staff, their hearts swollen with disbelief and disappointment, felt that they were entirely on their own. They retreated back into the shadows and got on with caring for the elderly and vulnerable residents of Lyndoch.

That was 18 months ago.

I don’t know what has happened to the staff who wrote this letter, but their predicted catastrophe has come to pass.

The steady loss of experienced and dedicated staff from right across Lyndoch over the past five years has, in recent weeks, become a flood.

And still the board says, and does, nothing.

* Board members Percy Eccles and Suzanne Coulson resigned in March and May of this year. They have not been replaced.

Carol Altmann – The Terrier

Even South West MP Roma Britnell can’t get straight answers from the Lyndoch Living board.

The board has given short shrift to Ms Britnell’s recent questions about its blanket rejection of 115 membership applications from the community.

Its fulsome response to Ms Britnell was, wait for it, that it was “acting within the Lyndoch constitution.

End of conversation.

Ms Britnell was told nothing more.

At least the board is even handed when it comes to answering questions: it ignores everyone.

Ms Britnell, like the rest of us, learned nothing about why the applications were rejected, the criteria used, or the process followed.

We can only surmise, therefore, that there was no process or selection criteria.

It doesn’t matter that Ms Britnell, a State MP and our elected representative, was asking questions on behalf of her local constituents.

She was given zero from the board that, in theory, is also supposed to represent the community.

So if Ms Britnell can’t get an answer, what hope does someone like Warrnambool resident Margy Jackson have?

Margy, a retired school teacher, recently wrote to Lyndoch chair Sue Cassidy expressing her concerns about Lyndoch and the cutting out of the community.

Margy has had no response.

Former Deakin Professor James Dunbar and retired naval officer Jim Burke wrote to the board some months ago expressing their concerns about the viability of the $22m medical clinic being built at Lyndoch.

They have had no response.

It appears that the current board of seven volunteers – Ms Cassidy, Kane Grant, Andrew Paton, Kerry Nelson, Prof Rob Wallis, Lorraine Mielnik and Ron Page – has decided they are answerable only to themselves and the CEO.

Have they lost sight of who built and supported Lyndoch for so many decades?

Why else would the board agree to turn its back on their own community?

And why would these remaining board members (Percy Eccles and Suzanne Coulson quit earlier this year) want to be a part of such a closed shop?

Only they can answer that question.

I don’t expect any answers soon, but with Lyndoch’s staff and residential care – its core business – suffering under the board’s watch, the questions will only keep coming.

Carol Altmann – The Terrier

South West MP Roma Britnell has asked Lyndoch for an explanation as to why every single membership application from 115 lodged this month was rejected.

“I’ve had contact from a number of people about this issue,” Ms Britnell said.

“I understand that Lyndoch, as a community established and owned service, holds a special place in the heart of the Warrnambool and south west community and I am aware of concerns that some people have raised.

“As such I have made contact with Lyndoch Living asking for advice on the application process and why applications may be rejected.”

Lyndoch is not always rapid in its responses to Ms Britnell, but we can only hope she receives a fulsome answer shortly.

Ms Britnell’s views are shared by other community leaders, including Member for Western Victoria Bev McArthur.

Ms McArthur said she was concerned that so many membership applications had been rejected and “would like to understand why this has happened”. 

“As a community organisation, openness and accessibility to residents should be a high priority,” she said.

“Many of the membership applicants were highly qualified and motivated, and could surely have brought great energy and expertise to Lyndoch.”

Ms McArthur said the current members of Lyndoch should be on the public record, and the criteria for the application process properly explained.

“The existing situation seems needlessly secretive, and does nothing to cement the vital community link.

“I call upon Lyndoch Living to live up to its position as a community asset, and be more open and engaging in matters of ordinary membership, board membership, and AGM participation.”

Wannon MP Dan Tehan was less direct, but said the Federal Government expected “approved providers to select board members with relevant skills and expertise” to ensure “quality of care for senior Australians is prioritised and maintained.”

A good point, Mr Tehan, because as is stands, there is nobody on the Lyndoch board with experience in aged care.

Mayor Vicki Jellie and four other Warrnambool City councillors responded to a request for comment, with each speaking personally rather than on behalf of the council.

Mayor Jellie said Lyndoch Living was a valued and much loved local community facility that was “extremely important to us all”.

“As a community member, I would like to see diversity in the membership of our local community organisations to support strong, effective leadership and oversight.

“I acknowledge and commend all of those within the community who put forward applications to become Lyndoch members.”

Cr Ben Blain said “it would be good to see some new local faces on the board that represent the community” –  a view also shared by Cr Debbie Arnott.

“Lyndoch is a community owned facility and its board and membership should reflect that…I do feel it might be good to see some new faces on the board,” Cr Arnott said.

Cr Angie Paspaliaris said she believed that any community owned organisation should “seek to be as transparent, engaged and communicative as possible with the community they are there to serve.”

“There are many experienced, extremely well qualified people in Warrnambool who would be great members and contributors to the operation of our local aged care facility,” Cr Paspaliaris said.

Lastly, Cr Max Taylor said it was only “logical and permissible” that people from the community be allowed to become members of Lyndoch, and – if they so desired – to nominate for the board.

“I am sure that one of the original Board Presidents for many years in Stan Berlyn would most certainly permit this process,” Cr Taylor said.

The next Lyndoch AGM is on 26 October. Board nominations close on 12 October, but given there are no new members (that we know of), I don’t know who will be nominating for the two board vacancies left by Percy Eccles and Susanne Coulson.

We shall see.See you Sunday.

Carol Altmann – The Terrier

Tight knit: I had plans to write today about the W’bool City Council election campaign being in full swing – it started with the knifing of the CEO and has gathered full strength now that Cr Mike “The Real Chief” Neoh starts popping up in the paper with all manner of either un-costed, outlandish or recycled ideas from years ago…..BUT…..

BUT this is too good not to share.

It’s a visual map put together by a reader showing a tiny corner of the spider web that operates in Warrnambool between our public boards, public institutions and authorities.

Carol Altmann – The Terrier

Oooh Warrnambool can be a tight-knit little place and the knit between two of our biggest public institutions – Warrnambool City Council and Lyndoch Living – just got a little tighter with the unexpected elevation of Vikki King to council CEO.

While the seven councillors continue to rip each other’s heads off and try to justify why they treat the public like numbskulls (#whitenoise), I thought I would briefly turn the channel to another station and unpick at least one row in the roll-neck sweater of the Warrnambool club.

As we know, the crucial vote for Ms King being hand-picked for the top role by four of the seven councillors came from Councillor Sue Cassidy (or as someone accidentally, but prophetically, said as a spoonerism the other day, Coup Sassidy), so let’s start there.

(Needles up! Cast on…)

Cr Cassidy is a member of the Lyndoch Living board.

Cr Cassidy, owner of Unisexcuts hair salon, is close to the Lyndoch CEO Doreen Power and, together with Ms Power, is one of three directors of Lyndoch Healthcare Pty Ltd that was set up to oversee the Warrnambool Medical Clinic which was bought by Lyndoch last year.

The Warrnambool Medical Clinic is set to relocate at some point into a new, multi-million dollar “super clinic” being planned for Lyndoch.

The third director of Lyndoch Healthcare Pty Ltd is Andrew Paton. Mr Paton is the Director of City Growth – the head of planning – at the Warrnambool City Council.

He is also on the Lyndoch board.

Mr Paton is also part of the council’s Economic Development Advisory Committee, where Ms Power is one of the nine committee members.

Another Lyndoch board member is former Deakin academic and former Wannon Water deputy chair Professor Rob Wallis.

Prof Wallis is also the independent chair of the council’s Audit and Risk Committee.

Cr Cassidy also sits on that committee.

Prof Wallis, as it happens, was also until recently one of two independent people on the council’s Chief Executive Employment Matters Advisory Committee, which advised on matters to do with the CEO.

That was until last week when, according to the Standard, he resigned in the wake of the unprecedented coup against CEO Peter Schneider.

Cr Cassidy was part of that coup, which loops us right back around and up and down to the new council CEO, Ms King.

Prior to being anointed CEO, Ms King already had connections to her Lyndoch counterpart, Ms Power.

They were both members of Beyond the Bell – a local network to encourage and support children in education – around 2016-17 when the program went through a period of transition on the back of receiving significant government funding.

As a result of that transition, Brophy CEO Francis Broekman became chair.

As an aside, Mr Broekman is the husband of former Mayor and long-term councillor Jacinta Ermacora who is now chair of Wannon Water. The CEO of Wannon Water, Andrew Jeffers, is on the board of Beyond the Bell.

Up and over and around we go….knit one, pearl one….but I digress.

Ms King and Ms Power are also on the executive committee of the South West Primary Care Partnership which is a collective of health service agencies.

Ms Power is chair and Ms King is deputy chair of this network.

The partnership itself, as of last year, is now included in the financial statements of Lyndoch Living.

Some of the SWPHP members have also been involved in the transition of the Warrnambool Medical Clinic over to Lyndoch’s control and ownership.

(Needles down. Cast off…)

This little knitting exercise is not only interesting for the links between these WCC and Lyndoch – but also for where they sit in terms of public accountability.

Both Lyndoch Living and WCC are arguably in the middle of unprecedented change and will face ongoing questions from us, the public, whom they serve, about their operations, direction, expenditure and staff morale.

It will be fascinating to watch how these questions are handled in coming months, as we enter annual general report time, annual general meeting time, and council elections.

Will we see greater transparency and openness, or will the wool be once again pulled over our eyes?

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