Carol Altmann – The Terrier

And so it continues…another experienced Nurse Unit Manager has taken sick leave from Lyndoch Living and is unlikely to return.

This means three out of the four unit managers across our largest aged care home have either taken extended sick leave or resigned in the past two months.

As of last week, the Clinical Leader in part of the hostel area (Swinton Level 1 and Swinton Ground) also took stress leave.

This means part of the brand new $13 million Swinton Wing has lost BOTH its Nurse Unit Manager and its Clinical Leader.

These are significant, expert positions in the daily care of our elderly.

As I have already reported, another experienced Registered Nurse working in the executive area is on sick leave, in addition to the Director of Nursing, the top of the tree, who has been gone since early August.

None of these people are expected to return.

In the past two months, an entire layer of senior, very experienced staff across Lyndoch Living and May Noonan has gone.

The board needs to ask why and then tell us what is going on, and what is being done about it.

These experienced staff are not leaving because they want to.

They are not leaving because they are disgruntled, vexatious, disgusting, disloyal or disliked, which is among the assortment of put-downs that are designed to discredit those who dare to push back.

No, these staff are leaving because they are no longer able to cope with being asked to do the impossible, with less staff, less resources and less support.

More than 200 staff have left Lyndoch in the past five years and the impact of that exodus of experience is starting to bite.

According to well-placed sources, Lyndoch is now shuffling the deckchairs, spreading its staff thin, and relying heavily on Personal Care Workers (PCW) – who are hard-working, but they are not qualified nurses – to fill the gaps.

In the case of the Swinton area that has lost both its NUM and Clinical Manager, the PCWs are trying to cope with 43 residents, including 28 dementia residents and 15 others, of which at least 10 are high care.

Those close to the situation are now fearful of the impact on residents.

“Things are getting dangerous and with COVID in the community, it’s bound to get worse,” one source said.

Another source said Lyndoch was “forcing out skilled nurses without thinking of the consequences”.

“Why are they not working with these skilled nurses to keep these skills retained?”

I am happy to be proven wrong and all the Lyndoch board has to do is tell you that I am wrong.

The board could pull out whatever evidence it has to show all is well.

But the board can’t do that, because these are the facts and all is not well.

Yet in the face of these facts, both the Lyndoch board and the Lyndoch executive remain silent.

So it’s up to the community – and brave sources – to put what we know on the public record so that neither the board or executive can claim they didn’t know, or didn’t believe, what is now unfolding.

We need to keep speaking up and poking and probing and questioning on behalf of the staff and, most importantly, the 240 frail and elderly residents who are among the most vulnerable members of our community. They are counting on us.

Carol Altmann – The Terrier

Tonight, a message to the Lyndoch board from the front line: help.

This entire Lyndoch campaign by The Terrier has had one simple motivation, which is to expect the best of care for our elderly and vulnerable residents.

That must be the priority.

But Lyndoch is drowning.

I have written so much about this, I have shown you so many photographs of the shift shortages, like the one above, and now we are in uncharted territory.

Because Lyndoch, for the first time and unlike any other nursing home in Warrnambool, is facing sanctions unless it gets its act together after failing care standards set by the Aged Care Quality and Safety Commission.

And it’s facing this battle while suffering acute staff shortages and losing more senior staff in one sweep than, I would argue, at any time in its 60 year history.

In the past four weeks the Director of Nursing has gone. The head of May Noonan Hostel in Terang has gone.

At least one nurse unit manager has resigned.

And another two, experienced senior staff last week joined the growing list of those taking extended sick or stress leave. There will be more.

Between them, these individuals have decades of nursing experience that is not easily replaced.

Some Registered Nurses are working double shifts, with the second shift overnight when they are the only RN in the entire Lyndoch complex.

They are tired.

Other care staff are “top and tailing” – starting their shifts two hours early, or finishing two to three hours late, just to help cover the gaps.

Everybody I have contact with is exhausted or upset, but they keep pressing on because they care deeply for the residents.

I could write reams, based on the cries for help that come in each week from Lyndoch staff.

But instead I will convey the message of just one person who summed it all up.

This person has never contacted The Terrier before, but they are someone you need to hear, and we recently spoke for an hour.

They could no longer stay silent, they said, after reading that highly experienced SWHC nurse Kate Sloan had her membership application rejected by the board.

This, they said, proved the board was not listening.

It was not listening to the care staff who have been trying to hold it all together in the hope of change.

Staff have tried to raise their concerns, but if they speak up publicly, comment on this page, or approach the board directly, they are disciplined. (Test: see how many Lyndoch nursing staff comment on this post.)

Lyndoch staff surveys have come and gone.

Secret meetings between Lyndoch staff and local MPs have come and gone.

Senior staff have raised warnings in exit interviews and, in some cases, been brutally direct about an individual who cannot be named for legal reasons.

And little changes, other than staff continue to leave, the deck chairs are shuffled, and the gaps keep getting bigger.

I asked this person at the end of our long conversation what message they wanted to pass on to the Lyndoch Living board:

“I want the public and the board to know that the situation is every bit as bad as what it is.

“The staffing situation has become diabolical…the shortages are near impossible to deal with. What you are saying, it’s happening, it’s telling it like it is.

“The board need to get a sense of the immense pressure the staff are under so please, listen, come down and speak to the staff directly. Please be interested in what is actually going on.”

This begs a question, does the Lyndoch board know what is going on?

Chair Sue Cassidy (Unisexcuts), Vice Chair Kerry Nelson (ex MPower CEO), Treasurer Kane Grant (Sinclair&Wilson), Prof Rob Wallis, Lorraine Mielnik, Ron Page, Andrew Paton (WCC) – do you ask? Are you told? Have you ever met with the non-executive staff?

All good questions for the AGM on 26 October which Kate Sloan, had she been accepted as a member, could have asked, and that is precisely why she wasn’t.

Carol Altmann – The Terrier

I have learned that two staff – including a senior staff member – within the finance area of Lyndoch Living resigned today.

Another two resigned earlier this month.

In light of the legal precautions I must operate under when reporting on Lyndoch Living, you can make of that what you will.

But these resignations follow the former Acting Chief Financial Officer Allan Conway notifying the Lyndoch CEO Doreen Power of his serious concerns regarding the financial viability of a proposed $22 million medical clinic.

Mr Conway, who finished his 12-month contract in March, last night went public with those concerns.

Based on the information available to him, he does not support the medical clinic as proposed.

As a citizen, he holds fears for the future of Lyndoch Living.

And now the resignations from the inside keep coming.

When does this become a full blown crisis?

We have heard nothing from the board, who are chosen to represent the community that owns Lyndoch Living.

We have heard nothing from the chair, hairdresser and former Warrnambool City Councillor, Sue Cassidy.

We have heard nothing from the vice chair, the CEO of MPower Kerry Nelson.

We have heard nothing from the treasurer, Sinclair and Wilson accountant Kane Grant, who – surely – must be taking another, closer look at the numbers.

And we have heard nothing from any of the remaining five board members: Prof Rob Wallis, Andrew Paton, Ron Page, Suzanne Coulson and Lorraine Mielnik.

We have no independent members of Lyndoch who can speak on our behalf, as nobody outside of the board or Lyndoch has been accepted as a member in the past 18 months, and that includes our now Mayor Vicki Jellie AM.

In summary, the community has lost control of Lyndoch Living by stealth, aided and abetted by those who have blocked any involvement at every turn.

The consequences of that exclusion and obsequiousness are now, I fear, becoming clear.

I keep asking the questions in the public interest and below are the ones I sent last Friday lunchtime so the Lyndoch CEO and board knew what was going to be published Sunday night and had every opportunity to respond.

They have chosen not to.

In the face of this silence, I can only keep raising the alarm and hope that the community decides it has had enough and a group of community representatives demand the board hold an emergency meeting, with a full report back to the community they serve.

Email Friday 16 April, 1.25pm:

Dear Lyndoch Media Unit, Ms Power and board members,

I am writing to offer the opportunity for comment on the following matters for a piece I am preparing to publish this Sunday night.

I have received confirmation that the immediate former Chief Financial Officer of Lyndoch Living, Allan Conway, does not support the construction of the proposed Medical Clinic at Lyndoch Living and that Mr Conway has expressed his concerns directly to the CEO.

Further, in his capacity as a private resident of Warrnambool, Mr Conway has also expressed a broader concern over Lyndoch’s future viability.

Given the seriousness of a CFO raising such concerns and the governance responsibilities of Lyndoch Living, my questions to the CEO, to the board chair and to the board treasurer are as follows:

1. Has the CEO notified the board of Mr Conway’s concerns in writing?

2. Has the CEO notified the Department of Health and Human Services Victoria of Mr Conway’s concerns in writing?

3. Has Mr Conway been contacted by the CEO and the board in response to his concerns and to discuss them further?

4. What action/s does the CEO and board intend to take in response to Mr Conway’s concerns?

5. Given the limited surplus funds of Lyndoch Living, can the board outline where the funding is coming from for the $22 million Medical Clinic project?

6. Is the board comfortable with the level of risk associated with the Medical Clinic project?

7. Has a complete business plan been prepared and presented to the board for the Medical Clinic project?

Carol Altmann – The Terrier

Remember that $1.3 million of public money paid by Lyndoch Living for the  “goodwill” of the Warrnambool Medical Clinic?

Well, the Practice Manager – the chief administrator – has resigned, giving just four weeks’ notice after what I understand is more than a decade in the job.

A big slice of that goodwill is going and is not easily replaced.

This latest resignation also follows two experienced GPs who resigned on the spot last April when Lyndoch laid out its plans as the new owners of the clinic and, I have a hunch, there will be more departures to come.

Nursing and administration staff have also left under circumstances which have been raising questions. (Does this sound familiar to you? If you are long-term readers of The Terrier, it should.)

The alarm bells have been ringing and now the house of Lyndoch is burning and I am not sure how much more the board can just keep explaining it all away.

Smoke? Smoke? That’s not smoke, it’s just a little sea mist rolling up from the mouth of the Hopkins River.

Until this latest bombshell, I had intended to tell you tonight about the official rejections of the latest people who applied to become members of Lyndoch, so I will squeeze this in too.

They include a recipient of the Order of Australia medal, Vicki Jellie, a former south-west MP Adam Kempton (who was once a Lyndoch board member), a former business journalist Steve Hynes (who has applied twice), and a bloke by the name of  Jim Burke, a familiar name on The Terrier Facebook page, who has a tidy little resume which I will repeat here:

“Jim served in the Royal Australian Navy for 24 years in communications and intelligence roles.

On retirement from the Navy, he was employed by Defence Signals Directorate (now Australian Signals Directorate) for 14 years before working for the Inspector-General of Intelligence and Security as a Senior Investigation Officer until his retirement in 2009.

His final roles in ASD and IGIS were compliance and governance related.”

Yet Jim – and Vicki and Adam and Steve and Lynn and all the others – received a  “thanks but no thanks” letter from Lyndoch in the mail.

This is all the evidence we need, surely, to say the membership process has become corrupted by something or someone and is failing to uphold the spirit on which Lyndoch was founded.

Let’s make no bones about it, this is all about keeping power and control.

Because under the Lyndoch constitution, members have voting rights. They can call meetings. They can ask questions at the AGM about things like paying $1.3m for the Warrnambool Medical Clinic. They might even – gasp – try to become a board member.

And Lyndochland™ can’t have that.

But here’s the really shocking bit: the people who are choosing to exclude the community, are from our community, and that is what surprises and hurts locals the most.

The current board is prepared to go along with this charade. Why?

Because it is an absolute charade and it will come crashing down eventually, just as it has when this sort of exclusion and manipulation has been tried elsewhere.

In a small community, you can only get away with it for so long.

I hope the Lyndoch board remembers this: they are the ones who will be held accountable, they live here, they are part of us, and one day they will be asked to explain why those who worried for Lyndoch, who had no motive other than care and concern, were turned away.

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