Carol Altmann – The Terrier

A short post tonight:

I recently learned that the $24 million medical clinic being built at Lyndoch Living did not go to tender.

I asked Lyndoch for comment on why it did not put the biggest project in its 69 year history out to tender so it could comfortably know it had received the best possible value for money.

There was no response from the Lyndoch chair.

There was no response from the Lyndoch media unit on behalf of the executive.

More than 1000 people are now asking questions about the purpose and financial viability of this medical clinic project, but no answers have been forthcoming.

You know, I used to fear that the Warrnambool community would lose control of Lyndoch, but it already has.

It lost control, without knowing it, almost three years ago to the day – 31 July 2018 – when the board and three other members of Lyndoch voted to tear up the old association rules that had been in place for decades, and become a company.

Lyndoch Living Inc became Lyndoch Living Limited.

It has not advertised publicly to fill a board vacancy since.

Under the new rules, it doesn’t have to. It could, but it chooses not to.

It has also not accepted a single membership application from the general public: even the current Mayor Vicki Jellie AM was rejected.

It has not publicly advertised its AGM since because under the new rules, it doesn’t have to. It could, but it chooses not to.

Snap, just like that, Warrnambool lost control of its aged care home and the right to have any meaningful input into its future.

The new constitution that governs Lyndoch Living Limited is being used to keep you quiet: we are the constrained without consent.

That’s all you need to know.

[I have turned comments off on this post, because Lyndoch Living is sending me lawyers’ letters; this time it’s not about my words, but yours. Lyndoch has access to ongoing and considerable funds to launch legal claims on behalf of individuals. I don’t. Given this, I am turning off all comments on Lyndoch pieces for the time being.]

Carol Altmann – The Terrier

The change in ownership for the Warrnambool Medical Clinic has seen a huge change in staff since it was sold for $1.3m to Lyndoch Living in 2019.

It’s a little over 12 months since the clinic lost its practice manager – its chief administrator – who resigned after a decade in the job.

I have since learned that around 20 more staff have left the practice since then, including two GPs who resigned in recent weeks.

Two other GPs, you may recall, resigned immediately after Lyndoch Living took control of the practice in April 2019.

According to my sources, there is now only one nurse at the practice who has been there longer than 12 months, and another eight have resigned.

At least six reception staff have also left.

Not all the positions have been replaced.

What has happened, though, is a mirror of what has happened at Lyndoch Living itself these past five years: a balloon in the number of people with special titles.

Where there was once a single practice manager, there is now:

a Project Director Integrated Primary Health;

a Project co-ordinator Primary Care;

an Operations Manager Primary Health Care and;

a Practice nurse Clinical Lead.

It’s worth remembering that Lyndoch Living paid $1.3 million in 2019 to buy the “goodwill” of Warrnambool Medical Clinic, which means GPs on contract, staff and patient lists.

It didn’t pay $1.3 million for the actual building on the corner of Liebig St and Raglan Parade.

Given the high turnover of staff since then, and anecdotal evidence of patients transferring elsewhere, I can only ponder how much of that $1.3 million worth of “goodwill” still remains intact.

As for the building itself, the Standard’s Jackson Graham is reporting today that it is up for sale at an expected price of $1.2m to $1.3m.

According to the report, Lyndoch Living has a lease on the building until June 2022.

That is a mere 12 months away.

This might explain why Lyndoch is barrelling ahead with plans to build its new $24 million, 3000 sq/m medical clinic on Hopkins Rd, despite concerns around the financial viability of the project.

As we know, the Lyndoch board is continuing to refuse to explain how the clinic will be funded, how many tenants are locked in, and – most importantly – how much money it will create for the care of elderly residents.

At a cost of around $24 m, this project is even bigger than the new Warrnambool library at $20m but, unlike that project, it doesn’t have one cent of government funding.

The strange thing is, for less than $3 million, Lyndoch could have bought the Warrnambool Medical Clinic building AND all of its goodwill and maybe spent another couple of million bucks refurbishing what is a prime piece of real estate.

A $5 million investment sounds a lot less risky than $24 million.

As it is, that prime piece of real estate is now up for grabs and Danny Harris, the selling agent, says – wait for it – it would make an ideal medical clinic.

Carol Altmann – The Terrier

Lyndoch Living has taken to Facebook today to urgently flog off the fencing around the site of its proposed $22 million medical clinic, strongly suggesting work will start within a week.

The big hint? It needs the whole lot packed up and gone by Monday.

And why wouldn’t they be putting the pedal to the metal?

There is nothing like getting a cement slab down to try and shut down growing community concern around the viability of this project.

More than 600 people have now signed a petition started by the “Keep Lyndoch living” action group asking for the State Government to intervene and pause the project until these concerns are addressed.

This petition asks for nothing more than an independent review, just to make sure that this massive investment by Lyndoch – the largest in its history – is sustainable.

But 600 people is obviously not enough to stop the Lyndoch Living juggernaut.

No, it presses on regardless, rolling right over the top of the community concerns and flattening them like it did the Tomlinson dementia wing with its established gardens, vegetable beds and green lawns.

The residents, you will recall, were shuffled off to the spanking new Swinton Wing, where they could peer through the windows at the destruction of their former home.

Grass and gardens are so yesterday, with that “old” Lyndoch slowly being replaced by cement, rooftop gardens, and a medical clinic that could possibly send Lyndoch broke.

And despite being owned by the community, Lyndoch feels under no obligation to explain anything to the community about its decisions.

Simple questions like where is the money for this medical clinic coming from?

What is the benefit to the elderly residents?

Is there a business plan?

What are the expected returns?

Such concerns are dismissed as a beat-up by “troublemakers” or “disgruntled ex-workers” who must be pushed aside quickly if Lyndoch is to move on with its masterplan.

It doesn’t matter a jot that one of those raising the alarm about this clinic is former Acting Chief Financial Officer Allan Conway who has the rare distinction of actually standing up and speaking out publicly for Lyndoch.

That shows a spine, yet Mr Conway’s concerns have so far fallen on deaf ears.

And because those with the power to intervene are choosing not to act, Lyndoch is acting – fast.

But as the petition shows, hundreds of people are prepared to publicly support Mr Conway and, most importantly, the elderly of Lyndoch, and that gives me heart and hope that this fight is far from over, fence or no fence.

You can find the petition here.

Carol Altmann – The Terrier

A short post tonight.

As we know, the Lyndoch Living board has still not answered a series of questions over its plan to pour $22 million of aged care funds into a medical clinic.

This clinic is one of either two things:

an expensive trophy project that could leave Lyndoch in serious financial stress OR;

a certified winner that will directly improve the lives of the elderly and vulnerable residents of Lyndoch.

We still don’t know which.

The “Keep Lyndoch living” * group has tried to get answers from Lyndoch on behalf of the community, but has heard nothing.

It has now started a Change.org petition asking the State Government to intervene and pause the project until an independent review can address all outstanding concerns and questions.

The group will also shortly launch a Go Fund me campaign to seek a legal opinion on the rights of the community in regard to Lyndoch – a sentence which would have been unimaginable just 10 years ago.

As individuals, we have two choices: we can either join the fight for greater scrutiny of this massive project, or shrug our shoulders and leave Lyndoch to it.

No need to guess what this #justablogger plans to do. Over to you.

You can find the Change.org petition here.

*”Keep Lyndoch living” is a grassroots action group formed to become a voice for the community. Its founding members include medical Prof James Dunbar, Helen Bayne (M.Ed. B.Comm) and a former senior investigator for the Inspector-General of Intelligence and Security, Jim Burke.

Carol Altmann – The Terrier

Another member of the Lyndoch Living board has resigned – the second resignation from the board in two months.

Suzanne Coulson, a researcher and lecturer at Deakin University in the School of Nursing and Midwifery, joined the Lyndoch board in 2017.

I don’t know why Ms Coulson resigned, and I doubt she could speak to me anyway, as all board members are bound by a confidentiality agreement which was introduced after the departure of former CEO Rhys Boyle in 2015.

Ms Coulson’s resignation follows that of veteran board member Percy Eccles, who left in March after serving almost 10 years.

Ms Coulson was one of only two board members with medical qualifications. The other is fellow lecturer in the Deakin School of Nursing and Midwifery, Lorraine Mielnik.

The resignations of both Mr Eccles and Ms Coulson come as Lyndoch Living faces mounting pressure to explain a number of concerns around its plan to build a $24 million medical clinic on site, with fears the project could send Lyndoch broke.

Lyndoch’s former Acting Chief Financial Officer Allan Conway raised the red flag publicly when he said he did not support the clinic project in its current form.

Lyndoch recently appointed its third chief financial officer in five years, with the departures of David Knight and Katie Wright.

Other recent executive resignations include IT director Dr Ed Rhode and Director of People and Resilience Fiona Moore.

A community action group made up of Warrnambool residents concerned for the future of Lyndoch was launched last week – you can follow/like the “Keep Lyndoch living” group on Facebook here.