Carol Altmann – The Terrier

Even South West MP Roma Britnell can’t get straight answers from the Lyndoch Living board.

The board has given short shrift to Ms Britnell’s recent questions about its blanket rejection of 115 membership applications from the community.

Its fulsome response to Ms Britnell was, wait for it, that it was “acting within the Lyndoch constitution.

End of conversation.

Ms Britnell was told nothing more.

At least the board is even handed when it comes to answering questions: it ignores everyone.

Ms Britnell, like the rest of us, learned nothing about why the applications were rejected, the criteria used, or the process followed.

We can only surmise, therefore, that there was no process or selection criteria.

It doesn’t matter that Ms Britnell, a State MP and our elected representative, was asking questions on behalf of her local constituents.

She was given zero from the board that, in theory, is also supposed to represent the community.

So if Ms Britnell can’t get an answer, what hope does someone like Warrnambool resident Margy Jackson have?

Margy, a retired school teacher, recently wrote to Lyndoch chair Sue Cassidy expressing her concerns about Lyndoch and the cutting out of the community.

Margy has had no response.

Former Deakin Professor James Dunbar and retired naval officer Jim Burke wrote to the board some months ago expressing their concerns about the viability of the $22m medical clinic being built at Lyndoch.

They have had no response.

It appears that the current board of seven volunteers – Ms Cassidy, Kane Grant, Andrew Paton, Kerry Nelson, Prof Rob Wallis, Lorraine Mielnik and Ron Page – has decided they are answerable only to themselves and the CEO.

Have they lost sight of who built and supported Lyndoch for so many decades?

Why else would the board agree to turn its back on their own community?

And why would these remaining board members (Percy Eccles and Suzanne Coulson quit earlier this year) want to be a part of such a closed shop?

Only they can answer that question.

I don’t expect any answers soon, but with Lyndoch’s staff and residential care – its core business – suffering under the board’s watch, the questions will only keep coming.

Carol Altmann – The Terrier

South West MP Roma Britnell has asked Lyndoch for an explanation as to why every single membership application from 115 lodged this month was rejected.

“I’ve had contact from a number of people about this issue,” Ms Britnell said.

“I understand that Lyndoch, as a community established and owned service, holds a special place in the heart of the Warrnambool and south west community and I am aware of concerns that some people have raised.

“As such I have made contact with Lyndoch Living asking for advice on the application process and why applications may be rejected.”

Lyndoch is not always rapid in its responses to Ms Britnell, but we can only hope she receives a fulsome answer shortly.

Ms Britnell’s views are shared by other community leaders, including Member for Western Victoria Bev McArthur.

Ms McArthur said she was concerned that so many membership applications had been rejected and “would like to understand why this has happened”. 

“As a community organisation, openness and accessibility to residents should be a high priority,” she said.

“Many of the membership applicants were highly qualified and motivated, and could surely have brought great energy and expertise to Lyndoch.”

Ms McArthur said the current members of Lyndoch should be on the public record, and the criteria for the application process properly explained.

“The existing situation seems needlessly secretive, and does nothing to cement the vital community link.

“I call upon Lyndoch Living to live up to its position as a community asset, and be more open and engaging in matters of ordinary membership, board membership, and AGM participation.”

Wannon MP Dan Tehan was less direct, but said the Federal Government expected “approved providers to select board members with relevant skills and expertise” to ensure “quality of care for senior Australians is prioritised and maintained.”

A good point, Mr Tehan, because as is stands, there is nobody on the Lyndoch board with experience in aged care.

Mayor Vicki Jellie and four other Warrnambool City councillors responded to a request for comment, with each speaking personally rather than on behalf of the council.

Mayor Jellie said Lyndoch Living was a valued and much loved local community facility that was “extremely important to us all”.

“As a community member, I would like to see diversity in the membership of our local community organisations to support strong, effective leadership and oversight.

“I acknowledge and commend all of those within the community who put forward applications to become Lyndoch members.”

Cr Ben Blain said “it would be good to see some new local faces on the board that represent the community” –  a view also shared by Cr Debbie Arnott.

“Lyndoch is a community owned facility and its board and membership should reflect that…I do feel it might be good to see some new faces on the board,” Cr Arnott said.

Cr Angie Paspaliaris said she believed that any community owned organisation should “seek to be as transparent, engaged and communicative as possible with the community they are there to serve.”

“There are many experienced, extremely well qualified people in Warrnambool who would be great members and contributors to the operation of our local aged care facility,” Cr Paspaliaris said.

Lastly, Cr Max Taylor said it was only “logical and permissible” that people from the community be allowed to become members of Lyndoch, and – if they so desired – to nominate for the board.

“I am sure that one of the original Board Presidents for many years in Stan Berlyn would most certainly permit this process,” Cr Taylor said.

The next Lyndoch AGM is on 26 October. Board nominations close on 12 October, but given there are no new members (that we know of), I don’t know who will be nominating for the two board vacancies left by Percy Eccles and Susanne Coulson.

We shall see.See you Sunday.

Carol Altmann – The Terrier

What does an illegal sign, a half-built tavern and being woken by trucks at 6.30am on a weekend all have in common?

They are shining examples of the failings of planning laws that are supposed to help protect the rights of Warrnambool residents.

I am sure you have examples of your own, but let me pick out three, including two I know well, because they stem from my own neighbourhood.

The first is a textbook case of “just do it, and ask later”.

It’s the 5m-long, illuminated sign that was installed on the side of Lyndoch Living last November without a permit.

You know the one – Lyndoch didn’t bother to apply for a permit, perhaps thinking nobody would notice, even when it was switched on at night.

Such an illuminated sign is illegal in a residential area, so after complaints to the Warrnambool City Council, it was switched off.

The sign, however, is still there.

It’s still awaiting a decision on a permit lodged belatedly in December.

That was nine months ago*.

“The non-compliant sign remains an open enforcement matter which Council continues to work on,” is how the WCC spokesman put it.

Why hasn’t it been taken down in the meantime? Nobody from the council staff can tell me.

And what have been the consequences for Lyndoch acting without a permit in the first place? Zero.

Just as the penalty for Lyndoch digging a road through a public reserve was zero.

And just as the penalty for Lyndoch failing to apply the parking and traffic plan for its medical hub was zero.

Laws, schmaws. Who cares? Move aside.

All of this has unfolded at Lyndoch while WCC director Andrew Paton sits on its board and former councillor Sue Cassidy is chair. Have they not noticed?

The latest battle for residents around Lyndoch is construction noise from the new medical clinic.

At least five times in the past seven weeks, nearby residents – including a 90 year old widow and a frontline shift worker  – have been woken by noise before 7am weekdays and 9am on Saturday.

This is against the noise laws.

The council, which enforces these laws, has been alerted and has in turn alerted the construction company, Nicholson, but still the breaches go on, including this morning.

Consequences so far? Nothing.

A spokesman for Nicholson said this afternoon that it “places the utmost importance in complying with all regulations including EPA and local Government.”

“We would like to re-assure all residents on Hopkins Road that (we)  take any and all complaints very seriously and would encourage any residents with concerns to engage in direct dialogue with us.

“Nicholson Construction will be contacting neighbouring residents in the coming days….”.

Let’s shimmy across to north Warrnambool and the running sore of the Northpoint tavern/hotel on Hayley Drive which has been unfinished for 15 years.

Fifteen years – is this a record?

This half-built project has been through four councils and is about to ask for yet another extension from a fifth.

Any consequences or penalties after 15 years?

Zero.

What a complete failure of planning laws and what a complete failure to protect residents from a half-built eyesore.

Meanwhile, the average Warrnamboolian is cut no such slack for breaking the rules.

Imagine any of us trying the same arguments as above to avoid, say, an $80 parking fine:

You: “Sorry, I forgot I need to pay for parking.”

Local laws: “Okay. No problem.”

You: “Oops! I need a bit more time. Just another hour and I am on to it, promise”.

Local laws: “No stress. Chill!”

You: “Actually, something has come up, do you mind if I park my car here all day and sort it out tomorrow?”

Local laws: “Great idea. See you then!”

In your dreams.

* I was co-signatory to an objection to this sign in January. In the interests of full disclosure, you can read the objection here.

Carol Altmann – The Terrier

Something nasty is brewing at Lyndoch Living, with senior care staff being lined up as scapegoats for its recent failings in aged care standards.

My understanding is that one of those is the Director of Nursing, who has been expected to absorb an almost indescribable amount of pressure. 

Lyndoch has already gone through one Director of Nursing in the past six years. 

If the current DON does not survive, then it will be two. Do you see something wrong here? I do.

At least one nurse unit manager has already resigned.

That individual was given an impossible task, managed to some how pull it off, but has been chucked over the cliff anyway.

Another two senior individuals who have been pulled into the gunsights have taken sick leave.

This is not where the blame must fall.

Staff have been crying out for more support, more resources, and more trained staff to help meet the needs of 240 residents.

These resources have not arrived.

The care staff at Lyndoch have been working under-resourced for too long and THIS is why it has failed the national standards.

The chickens are coming home to roost.

As I have written about so many times before, those working on the floor have been struggling to cover shifts.

New nursing staff and personal care workers have often found themselves completely overwhelmed.

Some newcomers have been thrown into situations where they are caring for an entire ward, on their own, overnight.

Similarly, just one single Registered Nurse is often in charge of the whole place overnight.

Add to this the unreliability of the nurse communication system and the failings of the resident call bell system and you have a pressure cooker full of stress, anxiety and downright fear.

This is what is happening at Lyndoch Living.

Residents cannot possibly receive the best of care in these conditions and they are conditions that the staff have been struggling under for years.

And the brewing storm is not confined to the nursing and care staff. 

My sources tell me that other areas, including the catering and kitchen staff, are also now under the hammer with cuts.

At the same time, Lyndoch is spending millions – millions – on a medical clinic that nobody asked for, and nobody wants.

As a journalist, I am not supposed to “take sides”, but I refuse to stand on the false fence of impartiality when I see wrong-doing and people about to be hurt.

So what do we do? 

Do we all just stand back and watch this unfold and leave these hard-working staff to take the rap? 

No. No, we don’t. 

What we do is once again call upon the board to stand up, to step in, and to speak up for these staff members who are a part of our community: they are us.

Silence and sitting back is no longer an option Ms Cassidy, Ms Nelson, Prof Wallis, Mr Grant, Ms Mielnik, Mr Paton and Mr Page.

Don’t look away.

Carol Altmann – The Terrier

Up it goes.

The pre-cast concrete walls of Lyndoch Living’s $22m medical clinic are being hauled into place this week, giving the first real sense of the sheer scale of the project.

It’s far from sculptural in design (give me Tomlinson Wing any day), but it sure is big.

In fact the total footprint of the building, plus the carpark, is 3210 sq/m.

To put that into perspective, an Olympic-sized swimming pool is 1250 sq/m.

The three-storey building is intended to house up to 20 GPs, two dentist chairs, a pharmacy, pathology, radiology, cafe, education centre, wellness centre, and an acute care area, but don’t start calling it a mini hospital.

It’s a primary health care centre, being built by an aged care home.

We are still not entirely sure whose idea it was to build such an enormous and expensive project, but it has had the full support of the Lyndoch board.

We are also still not sure, exactly, how it will benefit the elderly residents of Lyndoch, or whether it is financially sound.

Lyndoch’s new Chief Operating Officer Elizabeth Green told the local paper in June that there was absolutely nothing to worry about and the project was viable.

“It’s as simple as that,” she told The Standard*.

“This has been planned for a number of years using a number of specialists.

“We have looked at every option, every worst-case scenario, every best case scenario to make sure that whatever we do will work, and it will,” Ms Green is quoted as saying.

Okie dokie, but where are the figures to back up the “it will”?

As we know, former Chief Financial Officer Allan Conway, who finished his contract in March, holds a completely different view.

Mr Conway expressed his grave concerns in writing to his boss, the Lyndoch CEO, in the final days of his contract and said he could not support the clinic “in its current form”.

In other words, Mr Conway believes the clinic is far too big, and will leave Lyndoch exposed if it can’t fill it.

Both Ms Green and Mr Conway can’t be right.

Perhaps one was privy to information that the other was not, but why do we have two chief financial officers with two very different opinions?

(A good question for the October AGM).

Either way, the construction of the pre-fab clinic is going gangbusters in order to meet Lyndoch’s deadline of April next year.

In the meantime, the deadline for a decision on whether Lyndoch will be accredited for another three years has been delayed until February because of Covid19.

A decision was due this month, just five months after the national aged care watchdog found a string of serious failings within the nursing home.

Have these failings been turned around? How did they happen in the first place?

(Another good question for the October AGM).

In another update, I am also waiting to hear from the Warrnambool City Council on whether the corporate sign installed on the side of Lyndoch illegally last November has been given a permit.

Why is it taking so long and, given the sign was installed illegally, what is it still doing there? (Yet another good question for the AGM).

Lastly, I have learned from the WCC staff that the road gouged illegally through Scoborio Reserve to access the medical centre construction site is being reinstated, but there will be no fine.

No fine….

Til next time,

Terrier.

* I have to quote The Standard, as Lyndoch has never responded to The Terrier’s questions.