Carol Altmann – The Terrier

I received this letter from a resident’s family member last week, before Lyndoch Living CEO Doreen Power was stood down.

It’s only now I can publish this letter, without the threat of litigation from Ms Power.

THIS is why residents and families have been frightened to speak up.

And this is the toxic culture that the Lyndoch Living board has ignored and enabled.

Did the board know about this elder abuse by Ms Power? It should have – it’s legally responsible for resident safety.

And if it did know, why did it not apologise and immediately take action against Ms Power?

Ms Power, the board and all of the toxic enablers of this disgraceful chapter in Lyndoch’s history have to go.

Here is the letter:

“My mother is a victim of bullying by Doreen Power- one of many I gather.

My mother wrote a letter for the resident’s suggestion box on the 16th of May this year. I have a copy of the letter on my phone. It basically was a plea for more staff, and how unhappy Lyndoch is to live in.

My mother was escorted to Doreen’s office a couple of days after writing her letter. Mum had no idea why she was taken to the office.

Once she got into the office, Doreen was there with another staff member.

Mum was told in no uncertain terms that the letter had offended Doreen, because she thought that she had a better relationship with Mum.

She pointed to a stack of letters on her desk and said that they were all complimentary letters, unlike Mums.

To add salt to the wound, Doreen asked Mum if ” she still wanted to live at Lyndoch”.

The fact that Mum did not have any advanced notice that she would be facing any fall out for her letter, plus Mum did not have an advocate go into the office with her, is a disgrace.

All the staff knew about the incident in days to come, and kept asking Mum if she was O.K.

Yes, I could have put a complaint into the Aged Care Quality and Safety Commission, plus maybe even to the Elder Rights Advocacy, but poor old Mum is living in fear of being dragged into the office to face Doreen again.

And, to make matters even more severe, she has had many sleepless nights of worrying that she is going to be told to leave.

My mother has been living in Lyndoch for [edited]. I would like to see Doreen and her support group to face their own music and stop picking on defenceless old people.”

Carol Altmann – The Terrier

Former Lyndoch Living board member Percy Eccles has called for the entire board to “consider their positions” in the face of rising pressure for them to resign.

Mr Eccles, who served on the board for almost 10 years before his resignation last year, was speaking after CEO Doreen Power was stood down last Thursday.

He said he believed the board was “led by the CEO” and that they followed her direction, rather than the reverse.

“If the information I have been reading (about the CEO being stood down) is correct, then it’s a very good day for Lyndoch,” he said.

“I call upon all of the board members to consider their positions, because it’s my belief that they were led by the CEO, rather than the CEO being led by the board.”

Mr Eccles said it was one of the greatest pleasures of his life when he served as a Lyndoch board member in the early years, but that this changed dramatically in recent years.

“As a board member for almost 10 years, it was one of the joys of my life to serve the people and the staff, especially when Lyndoch was under the leadership of former CEO Rhys Boyle,” he said.

“But in the few years prior to my resignation, I have never been more disappointed in the board’s direction,” Mr Eccles said.

Mr Eccles has been unable to speak publicly until now due to fears of legal action by the highly litigious CEO.

Following reports on The Terrier that the CEO has departed, however, Mr Eccles said he felt able to speak up.

While Mr Eccles could not comment on specific discussions within board meetings, it’s understood one of the many issues he pursued vigorously while on the board was a breakdown of how much was spent each year on lawyers and consultants.

A line-by-line breakdown was never provided.

[I have also attempted to obtain this breakdown, but the figures are exempt from Freedom of Information due to Lyndoch now being a quasi-private company.]

It’s widely known within Lyndoch, however, that a handful of highly paid consultants have been contracted multiple times for their services.

One of these includes a consultant who had an existing relationship with Lyndoch and was on the selection panel when the CEO was selected in 2014.

That particular consultant, who is not from Warrnambool, has since been employed multiple times and was a regular attendee at board meetings. It’s understood this consultant was paid $3000 a day.

It’s also known that, in recent years, Lyndoch changed its legal firm from a local based firm to a top law firm in Melbourne who, among other things, was paid by Lyndoch to launch personal defamation actions on behalf of the CEO and another corporate staff member.

Mr Eccles was also one of three board members on the selection panel when Ms Power was appointed in 2014.

Mr Eccles said he did not agree with the choice of Ms Power and made this known to the panel at the time.

When the other two board members decided Ms Power was the best applicant, however, he signed off on the appointment for the sake of cohesion.

Ms Power’s tenure has seen a dramatic decline in residential care at Lyndoch, largely due to a mass exodus of experienced staff, many of whom tried to speak up about the toxic culture that had developed.

The board did nothing in response to these concerns.

Lyndoch chair Sue Cassidy told media and staff Ms Power was on “annual leave” as of last Thursday. It’s still not clear exactly what prompted the board to suddenly stand Ms Power down.

Pressure is now mounting for the board to follow, with almost 2000 signatures in an online and offline petition that began before Ms Power’s departure.

Carol Altmann – The Terrier

The Keep Lyndoch Living community group has today launched a petition via the State Parliament, asking for the removal of the Lyndoch board.

You can read the full petition and sign it here: https://tinyurl.com/3nwac5nc

Sign it. Share it. Any Victorian resident can sign.

The petition to the Legislative Council asks for the State Government to work with the Federal Government to “take all possible steps” to replace the board with an administrator.

The administrator would remain until a new Lyndoch board can be elected via public nominations.

It has come to this.

Six weeks after more than 400 people gathered in the cold to call for greater transparency from the Lyndoch Living board, there has been nothing of the sort.

And judging by the non-sensical and insulting comments of the board Chair Sue Cassidy on ABC radio last week, the community will remain cut off, despite our many concerns around the care of our elderly and vulnerable.

The board has no interest or intention in engaging with the general community.

Trust in this board is now completely broken.

I hope this petition draws thousands of signatures between now and when it closes on 31 August.

It will then be tabled in Parliament by our local Member of the Legislative Council Bev McArthur, who delivered a statement to the rally on 5 June and who has continued to offer her full support to this cause.

A paper version of the petition will also be available at a public sign-up on the Warrnambool Civic Green next Sunday, 24 July, from 11am to 1pm. I plan to be there to help out.

Copies will also be available for you to take away to gather physical signatures from those unable to sign online.

All of the signatures – online and on paper – will be collated into one total.

Sign it. Share it. The message is clear: this board has to go.

[Disclosure: I assisted Keep Lyndoch Living to lodge this petition with the Legislative Council to ensure it met all the requirements.]

Carol Altmann – The Terrier

The Lyndoch Living board – metaphorically speaking – slammed MP Roma Britnell at its meeting on Tuesday night but, in so doing, exposed its contempt for the community she serves.

Ms Britnell asked board chair Sue Cassidy if she, Roma, could address the meeting. She could.

As I understand it, there was also a guarantee that Ms Britnell would have a chance to speak to the board openly and confidentially (in camera), without the CEO in the room.

This didn’t happen.

Ms Britnell, armed with concerns from her constituents, arrived to find there was no ‘in camera’ meeting and if she had something to say, she would say it to the board and the CEO.

Things did not go well.

The board pounced and – metaphorically speaking – sent her packing.

Ms Cassidy, of course, has form on this sort of thing.

Yesterday, ironically, it was two years to the day since Ms Cassidy, as a one-term Warrnambool City Councillor, conspired with Crs Kylie Gaston, Mike Neoh and David Owen and threw the CEO Peter Schneider out the door.

Ms Cassidy, Ms Gaston and their two former colleagues are all still under active investigation by the Local Government Inspectorate for that act of bastardry, which resulted in an expensive and ugly court battle for Warrnambool ratepayers and a victory for Mr Schneider.

One of Mr Schneider’s senior employees, City Manager Andrew Paton, is on the Lyndoch board: the board which – metaphorically speaking – has just beaten up our local state MP behind the shelter sheds. That connection must be getting awkward.

On Tuesday night “from 5.35pm to 5.50pm” – as recorded in the board’s autopsy report posted to the Lyndoch Facebook page – Ms Britnell had a first-hand taste of what so many others have endured from Lyndoch’s hierarchy these past five years.

The bodies are piled high.

All of those experienced staff who have been cast out, had their reputations trashed, and been blamed for Lyndoch’s failings.

All of the families, who have tentatively tried to speak up, only to be bullied back into silence.

And the residents who have tried to raise concerns, including one recently who was effectively told they could always move elsewhere if they weren’t happy.

And now it’s our turn. The community is the enemy. We are the problem.

The person elected to represent this community took our concerns right to the heart of Lyndoch and got nowhere.

There will be no greater transparency.

We will not be allowed to become members of Lyndoch Living.

Lyndoch is no longer ours, but theirs.

Rather than listen to the people, the board is too busy congratulating itself for passing re-accreditation while Lyndoch remains in breach of multiple aged care standards across the nursing home, hostel and May Noonan. What a terrific system.

But the community isn’t stupid. We know a Captain Ahab when we see one and the board may wish to cast its eyes back to Seymour Health in 2012 to see how it ends: CEO gone, board gone.

It took the good people of Seymour seven years to win their bruising battle.

We’re up to year seven, and we’re right in the thick of it.

Punches are flying, teeth are being knocked out, eyes are blackened, but I can tell you this:

We’re not giving up.

Carol Altmann – The Terrier

Where does this end? Lyndoch Living has failed another string of national standards, this time in the care of its most vulnerable.

The Lyndoch Nursing Home – the high-care section of Lyndoch – has failed five of the eight standards in the latest audit by the national watchdog.

Last September, the nursing home failed three of the eight measures.

Now the Aged Care Quality and Safety Commission report released online last night (5/7) reveals it has failed five.

This cannot be dressed up as success.

While thankfully some of the more shocking failings from last year – around pain, wound management and restrictive practices – have been addressed, the nursing home has gone backwards.

The whole of Lyndoch is going backwards.

Last week, I reported the Hostel had also failed multiple standards; a first in its history. The May Noonan Hostel in Terang is also in breach.

And once again, staffing is the key problem, with the needs of high-care residents falling through the gaps.

As I read this latest report, I remind myself that behind every case study is a real person; a vulnerable person living in Lake Lodge or the Audrey Prider Centre.

It’s distressing to read of the resident who experienced a “choking episode” at lunch, with no follow up assessment by a Registered Nurse, as required.

The resident’s GP was also not notified until this failing was pointed out by the audit team.

And it’s distressing to read of the resident who lost 8.2 kg over 3 months, prompting a referral to specialists and a care plan, which was then not followed through.

There is simply not enough staff to do the work required.

It’s not just me saying this.

The report found “a majority of staff, (residents) and representatives expressed concerns” about the staff shortages and the impact this was having on managing risks such as weight loss, falls and swallowing difficulties.

Staff shortages also affected residents’ enjoyment of daily life.

“Overall, sampled (residents) did not consider that they get the services and supports for daily living that are important for their health and well-being and that enable them to do the things they want to do,” the report says.

You can’t say it any more plainly: Lyndoch is failing in its core business.

We know the hard-working staff do their best, but Lyndoch has lost truckloads of experienced staff these past four years, and it’s showing.

All three arms of Lyndoch are now in breach, including the May Noonan Hostel in Terang.

All of this makes my head hurt and my heart ache.

You must feel the same way, especially after watching the train wreck unfold for almost four years.

The facts are now there for all to see.

Yet the board remains silent and, together with the CEO, are leading Lyndoch Living further and further away from what we expect as a community.

Where is the line in the sand?

Where are the consequences for failing our elderly and vulnerable? Where does the buck stop and with who?

A month ago, we gathered as a community and asked the Lyndoch board for transparency, accountability and action.

We are still waiting. There is a Lyndoch board meeting next Tuesday. It needs to put an end to this sorry chapter.