Carol Altmann – The Terrier

Righto, off we go. Let’s pick up right where we left off, because after all I am like a dog with a bone, and so tonight I am gnawing on the many things that we still need to know about Lyndoch Living – our community owned aged care home.

If any readers hoped that I might be moving on to another issue, look away now, because I am not finished with what has been a three-year investigation into how Lyndoch has changed, who has been involved, why and whether we can soon rest easy.

I am seeing this through – it will remain the focus of The Terrier for now – and I hope you will too.

Ah but hang on, there is one issue we need to address first and that is Covid.

Covidcovidcovidcovid.

Covid, as we know, is still disrupting aged care homes right across Australia with lockdowns, Covid outbreaks, visitation restrictions, and worsening staff shortages, and all of this is having a terrible impact on those who are isolated from their loved ones.

I am sure we all understand this, but Covid is not and cannot be a reason to stop asking the hard questions of Lyndoch that still remain unanswered.

In my view, it is even more of a reason to probe deeply into our publicly owned aged care home, because the local community are the custodians and caretakers of Lyndoch and we want to know that it is operating at the very highest standards of care, trust, accountability and transparency.

This has been the battle for the past three years – longer for those who work there – and it is not over yet.

Let’s begin with the AGM that was held just over a month ago.

At that time, Chair Susan Cassidy said during the livestream that any questions from members would be taken on notice.

Were there any questions from members taken on notice? If so, what were these questions?

What were the answers?

I asked Ms Cassidy this in an email last week and, so far, have not had a reply.

If there were no questions from members, then Lyndoch – a $100 million publicly owned organisation – held its AGM without a SINGLE question being asked.

Not one.

Perhaps I am wrong and Ms Cassidy will be in touch shortly with the list of rigorous questions and answers.

Such as:

Why has Lyndoch’s equity (assets minus liabilities) progressively fallen by a staggering $28 million in just six years?

In 2015, Lyndoch’s net assets were $69 million.

Last year, they had fallen to $41 million.

We will learn more about the Lyndoch figures at the end of this month, when it reports to the charities commission, so I will write more fulsomely on this then.

For now, however, we know a big slice of Lyndoch’s spending goes on staff costs and that it has also borrowed big time to fund its $22m medical clinic.

So, how is staffing? What are the bed numbers and staff ratios?

We see shift shortages being leaked to this page all the time – so why, in this climate, is Lyndoch bleeding so many experienced staff? Has the board asked questions and read the exit interviews?

And is it correct that Lyndoch is poised to hire a bunch of nurses trained overseas in order to fill the gaps?

What about the accreditation of Lyndoch due next month – is it on track to address all of the failings exposed by the aged care commission and pass with flying colours?

My sense is that Covid will see this accreditation delayed, but that doesn’t change the need for reassurance that Lyndoch has addressed ALL of the failings in Warrnambool and at its May Noonan Hostel in Terang.

And how is the $22 million medical clinic shaping up? Is it on budget?

And are all the GPs who are currently contracted with Lyndoch until April intending to stay on or will they follow Dr Phil Hall if, as reported, he re-opens a clinic at the existing Liebig St site?

What if the GPs don’t renew their contracts? How will Lyndoch fill its ginormous, three-level medical centre and not create another Sam’s Warehouse scenario?

Another whole pile of questions also come from the surprise announcement at the AGM that consultant Robert Lane had been hired to sort out how board appointments, and I assume general membership to Lyndoch, will be handled from here.

Mr Lane said there would be an advisory committee, chaired by himself and made up of two current board members (Mr Kane Grant and Ms Lorraine Mielnik), who would assist the board with its decisions on memberships which, to date, have made no sense to anyone.

I will also be learning more about that whole process this week, so stay tuned.

So many questions…I hope you are well rested and ready.

On we go.

[Thanks for reading, and if you would like to buy Jock a juicy bone as a thankyou, you can visit the Tip Jar here: https://tinyurl.com/yckzankb]

Carol Altmann – The Terrier

Lyndoch Living has rejected claims that it permitted two, non-essential workers from Melbourne into its premises late last month.

Upper House South-West MP Bev McArthur questioned Lyndoch about concerns raised in late July that the two workers from Melbourne were allowed into the residential area of Swinton Wing, despite Melbourne being in lockdown.

In reply to Ms McArthur, Lyndoch Living CEO Doreen Power said that the two people were contractors and were not from Melbourne, or the other lockdown hotspot of Mitchell Shire.

Ms Power did not reveal the purpose of their visit, Ms McArthur said.

I stand by my original story that the two people involved were non-essential workers and that they had both travelled from Melbourne.

The definition of a non-essential worker for aged care at this time has been set by the state Dept of Health and Human Services*.

Ms McArthur said the community’s extra concern around aged care facilities was understandable.

“The community’s heightened concern about care standards at this time is entirely appropriate, and I was happy to raise the matter with the Lyndoch Living CEO and with the organisation’s board members,” she said.

“In my view it is inconceivable that anything but the most essential visits could be permitted at this time.”

Lyndoch Living, like other aged care homes in south-west Victoria, has had a screening process in place for all visitors and workers, including a temperature check, evidence of a flu shot, and no sign of flu-like symptoms.

Anybody who had been in Melbourne in the 14 days prior to their visit was not allowed entry.

Lyndoch Living has since moved to full lockdown as of last Monday, due to the number of Covid-19 cases in the Warrnambool community.

Readers of The Terrier have been in contact again, however, to express concern at painters being permitted into the complex to put the final touches on the $11 million Swinton Wing extension.

Ms Power last week gave an interview to Denis Napthine on 3YB, during which she said the extension was due to have residents moving in by today (August 20).

I don’t know if that deadline has since changed.

In the same interview, Ms Power said the new Swinton Wing was part of a plan to give every Lyndoch resident a view of the Hopkins River.

The top level of the extension, however, has a frosted glass balcony, which has again prompted comments and questions to this site from readers.

“I always say to people, ‘you know, I think I have got the best real estate in Warrnambool,'” Ms Power said during her 3YB interview.

I would have to dispute that.

Lyndoch Living, owned by the community, has “the best real estate in Warrnambool”, and we hope it is never for sale.

Carol Altmann – The Terrier

This past week has seen two extremely serious issues arise at Lyndoch Living aged care in the face of the Covid-19 pandemic and yet the response from the board is a wall of silence.

First, Lyndoch only issued masks to all of its staff yesterday: 12 days after the Federal health minister declared masks mandatory for staff in all aged care homes in Victoria.

Second, Lyndoch allowed two people from Melbourne into its facility last Thursday and Friday, despite that city being in full lockdown and a declaration from the Victorian Chief Health Officer that, as of last Wednesday night, tightened access to aged care homes even further.

Carol Altmann – The Terrier

Given Covid-19 is gaining a terrifying grip on aged care homes in Victoria, I sent an email this morning to Lyndoch Living to find out why masks are not yet compulsory for all staff and all visitors.

I also wanted to find out why two professionals from Melbourne were allowed into Lyndoch Living last week, for what appears to have been non-essential, non-medical purposes.

Lyndoch has a ban on visitors who are from or have been in Melbourne.

This is the email:

Dear Lyndoch Media Unit,

I am hoping you can assist with the following questions:

I have had a number of people contact me these past four days in regard to the mask-wearing policy for staff and visitors at Lyndoch Living and why masks are not mandatory.

Can you outline why Lyndoch Living has not yet introduced a compulsory mask wearing policy for all staff given the Federal Government directive on 17 July that all aged care workers across Victoria would be required to do so?

(https://www.health.gov.au/ministers/the-hon-greg-hunt-mp/media/two-million-more-face-masks-for-victorian-aged-care-and-disability-workers)

Is one of the issues that there are not enough masks available to provide to all staff?

Also, concerns have been raised with me about two visitors to Lyndoch Living last week who were apparently from Melbourne and who stayed in the Waterfront Living complex.

I understand these same people had access to Swinton Wing, while wearing hard hats, which suggests they were not visiting Lyndoch for medical or aged care service related purposes, but related to the construction works at Swinton Wing.

Those who contacted me were understandably concerned that it appears people travelling from Melbourne were permitted into Lyndoch and Waterfront Living complex for non-essential purposes and in contravention of the current ban on Melbourne visitors.

I am hoping you can clarify the situation to put these concerns to rest.

Regards,

Carol

I will let you know if I get a response.

In the meantime, as I write this, there are 764 active cases of Covid-19 in aged care homes across Victoria.

According to the Prime Minister Scott Morrison, just under one fifth of Victoria’s 430 aged care facilities had been affected by C19.

Given the increase in C19 cases in south-west Victoria, Cobden Health moved in to full lock down eight days ago.

Mercy Place, in Warrnambool, also moved into temporary lockdown this week until at least tomorrow, with no new visitors other than those who already have visitation plans in place.

Moyne Health, Gillin Park, and Opal aged care have made it compulsory for staff to wear masks.

As Federal Health Minister Greg Hunt says in his media release from 17 July above, the government has made another two million masks available to aged care and the disability sector.

The last Covid-19 update on the Lyndoch Living website was that same date, 17 July: 11 days ago.

As I said above, I will let you know if I get a response.

Carol Altmann – The Terrier

Have you received one of these lately? A parking fine for the ‘free parking’ in Warrnambool?

If so, you’re not alone.

That’s because the free parking in response to C19 was always free TIMED parking, but the W’bool City Council didn’t enforce the time limits.